Large selection of pool equipment Large selection of pool equipment. Namco needs to get a private pool contractor affiliated with installing above ground pool. It is really hard to buy a pool without a pool contractor to install the above ground pool. I would recommend hosting a job fair to advertise the pool contractor or an open house.

Service Above and Beyond Want to thank Erica T. from Poughkeepsie NY store. She is the best with customer service and has a great knowledge of pools. I showed her a picture of the algae and debris that took over my pool during the off season. Following her instructions and proper usage of the products she sold me, my pool is now sparkling crystal clear. I pass two other pool stores to go see Erica and I plan on continuing to do so. I’ve been steered wrong in the past and now look forward to speaking with Erica again with any pool concerns. She has earned my trust.

I unfortunately had to return a pool… I unfortunately had to return a pool cover that would not fit due to our pool deck configuration. I returned the cover to our local Namco pool retailer who did not have that cover stocked on location. They were very helpful and accepted my return immediately as the package was not even opened. I wish I knew their names to give them Kudos. This was the retailer store located on Central Ave. in Albany New York.

Junk furniture Purchased 4 different tables and 20 chairs from the enfield store, 2 days later it rained and the rust coming from from the furniture stained the new stamped concrete deck. I visited the store and spoke with Afrika she said to send in pictures to her email which I did, went down there after no contact back. Was given the number for customer service and called them, I spoke with Lynn who wasn't very helpfull other than to say call the manufacturer. So namco isn't standing behind what they sell that was only 3 days old.... terrible...

Pool company arrived to install pool Pool company arrived to install pool. Hayward pump/ Waterway filter..not compatible. I had to drive to Namco..on a Sunday..at 2:30 while having an appointment at 5 ..Shelton to Orange..very stressful. I received NO credit for the inconvenience or for the fact that I ordered a Hayward filter which I know is more expensive/better quality than the Waterway.This is the second pool I have purchased from Namco..very disappointed with lack of regard for my inconvenience/ wrong order.