Professional and Accommodating The price for the pool heater was the lowest I could find. The on-line ordering procedure was straight forward and convenient. I inquired about an expedited delivery, and I was answered immediately. I was told 7-10 days, but they would try to speed up the delivery. About one hour after I placed my order on-line, Namco called to inform me that I would receive the heater the next day (less than 24 hours). The heater was actually delivered the following morning. The delivery personnel were polite and accommodating. Everyone I dealt with at Namco were professional, friendly and accommodating.

Large selection of pool equipment Large selection of pool equipment. Namco needs to get a private pool contractor affiliated with installing above ground pool. It is really hard to buy a pool without a pool contractor to install the above ground pool. I would recommend hosting a job fair to advertise the pool contractor or an open house.

GREAT EXPERIENCE! Pool pump quit on a Saturday morning. Brick and mortar stores didn’t have any in stock - nor at this price. Ordered Saturday afternoon and delivered Tuesday morning! Great experience from start to finish!

Service Above and Beyond Want to thank Erica T. from Poughkeepsie NY store. She is the best with customer service and has a great knowledge of pools. I showed her a picture of the algae and debris that took over my pool during the off season. Following her instructions and proper usage of the products she sold me, my pool is now sparkling crystal clear. I pass two other pool stores to go see Erica and I plan on continuing to do so. I’ve been steered wrong in the past and now look forward to speaking with Erica again with any pool concerns. She has earned my trust.

Poor Corporate Customer service and relations! We are experiencing an issue with the liner (seam separation), the local store we purchased the pool from has been great and helpful. In speaking to Lynn from corporate customer service, who was rude, condescending, and un-appathetic. I am very disheartened with our experience and based on our experience with corporate customer service Lynn will likely refer friends and family to other local pool companies as I would never want another person to ever have an experience like this. The only reason I gave it a one star is because of the local store (Swansea, MA) manager's and staff's willingness to go above and beyond to try and rectify the situation and make us whole.