I purchased the more expensive shelter… I purchased the more expensive shelter with a 10 yr warranty and 5 yrs later a hail storm put holes in my cover. And then to find out the warranty is prorated. No where did it say that on my warranty would of never bought the product. Not worth buying better off to buy steel panels. Would not recommend to anybody to purchase this product.

I recently received my 12x7x24 carport… I recently received my 12x7x24 carport and the only issue I have is that I didn't receive all the roofing panels I received just enough to cover 9ft of the 24 ft needed

Looks good but not durable! I purchased the 10 x 10 shed in a box in February of 2022. Due to cold weather I didn't get it erected until late March of 2022. Shed looked fine and held up great in the late snow and the wind. By mid winter of 2022 one panel on the roof became worn and thin letting rain come through onto my side by side. I contacted Shelter Logic and filed a warranty claim as instructed. A replacement was sent in February of 2023 and I removed the old cover and replaced it with the new one. By December of 2023, again, one panel on the roof was worn and thin just like the original and this time a tear was noticed on one corner. I contacted Shelter Logic again and was told that I could buy a replacement cover but that the warranty was only good for one replacement. Sorry, but I can't spend money for a replacement cover every year so I'll try to find a better product that will hold up as advertised. Update: It's a shame that the original order didn't state that this was a lighter grade material. And, again, why is it the same panel that wears each time. Nine to ten months is not very long for the price paid. If you intend to purchase this product do a little investigating on the product and durability.

I spoke with Martine I spoke with Martine. Not only was she professional and cordial, she was knowledgeable and willing to assist without sounding put out by my request. I sent her the information she requested and her response was quick and exactly what I needed. I was thoroughly impressed. It is not often you speak with someone with such good phone skills but also someone who is ready and willing to help... and actually does it! Good work. No problem on my part to recommend others to your products and site. Dan

Martine was great! Martine was great! We lost the drain plug cap on our 100qt cooler and although I thought it was a lost cause, I contacted customer service to see if any replacements were available. Martine to the rescue! I received replacement caps in two sizes in the mail today. I'm very pleased - Thank you Martine!