Replace canopy for a 10x20 structure I went both ways since I started after hours. I went with the email option with a 24 hour response and Lynn McCann answered the next day. I also did the Live Chat during normal hours and got Arelis. They both knew what I needed (replace canopy for a 10x20 structure) and I ordered with no issues. I want to thank them both as they are both professionals and knew your products well. Great company, great products, and excellent customer service makes it a wonderful customer experience. Thanks again, your forever customer, Dave.

Excellent service & great product We have been buying Shelter Logic round shelters in different sizes since 1988 and have been totally pleased with every purchase. The shelters hold up well and give good protection to vehicles and yard work vehicles and supplies. Thank you to Bill, who has been a very helpful associate this last purchase.

Great customer service. Upon discovering a problem with my… Upon discovering a problem with my Shelter Logic product, I spoke with Martine, a C.S.R. She allowed me to e,mail her with all photos and documentation which she forwarded to the warranty department. Within four days I had a reply and was notified that a replacement part was being shipped. If all C.S.R's were as caring and helpful as Martine, consumer confidence would be at an all time high! Thank you for you assistance Martine.

Customer service During the parts inventory three parts were identified as missing. This was disappointing I must admit. The great part was the customer service I received in reporting this discrepency. Per instruction I requested how to obtain these parts. Laura M responded with the information she needed. Being impatient I requested status along the way. Each time she was prompt in her replies, courteous and seemed to genuinely want to help. Today I received my missing parts as promised.

Great Customer Service! I called Shelter Logic today regarding a warranty claim for a "Barn" that I had purchased several years ago. I was unable to find my original documentation, so did not hold high hopes for help. I was fortunate enough to talk with Lee Ann Stone, and she was wonderful! She was able to find the original purchase order/receipt, which she promptly emailed to me. She then walked me through how to submit a warranty claim in a calm and relaxed manner with a very cheerful attitude. Many thanks to Lee Ann!