Matching part numbers for a new cover Bill Huff was able to match a number we got off our Shelter Logic structure cover with a new number in his system. Nightingale Hosted Shelter's order for a new cover is now in the works. We use our structure as a tent kitchen in the camp our non-profit operates for 20 people transitioning from living in the streets to stable housing in Eugene, Oregon. Our Shelter Logic structure serves us well.

Martine was great! Martine was great! We lost the drain plug cap on our 100qt cooler and although I thought it was a lost cause, I contacted customer service to see if any replacements were available. Martine to the rescue! I received replacement caps in two sizes in the mail today. I'm very pleased - Thank you Martine!

I have been trying to get new screens I have been trying to get new screens (part # P-MGEN14-B18) for my gazebo since March. The company dragged me along making me think they were going to get some in, but the date kept moving. Then after leaving a review on FB they asked for information and then proceeded to ignore me and not respond. Edit: Thanks for the response, interesting that I can get a response on a public ratings site, but Shelterlogic won't respond to my emails. I guess it's only important if it is publicly embarrassing to them.

I purchased the more expensive shelter… I purchased the more expensive shelter with a 10 yr warranty and 5 yrs later a hail storm put holes in my cover. And then to find out the warranty is prorated. No where did it say that on my warranty would of never bought the product. Not worth buying better off to buy steel panels. Would not recommend to anybody to purchase this product.

Excellent service & great product We have been buying Shelter Logic round shelters in different sizes since 1988 and have been totally pleased with every purchase. The shelters hold up well and give good protection to vehicles and yard work vehicles and supplies. Thank you to Bill, who has been a very helpful associate this last purchase.