Respectful and efficient service It was a pleasure dealing with Rachel. Her customer service was respectful, accommodating, and efficient. Born and raised in Hartford, CT it was a pleasure communicating with someone from "back home". My wife and I retired to a small homestead in KY, so I greatly appreciate your help. Will definitely use ShelterLogic again should our need arise. Thank you. P. St. James

Great Customer Service We were missing a part for a metal shed and could not go forward with the build. I immediately contacted ShelterLogic through their online missing parts page and received a quick response. Our Customer Service Rep. Laura Miller indicated that it would be shipped right away from the factory. UPS delivered it four days later! Laura M. also responded to a comment I made about product registration and gave me an alternative. Thank you, Laura Miller, for your quick response. Lois Martus

We rec'd two extra parts we did not need We had a rather unique challenge during construction of my sister-in-laws 10x20 CPHC0015 unit. We called customer service a couple times on the morning of April 26th to look for guidance. The second call was taken by Greg Mellette, who patiently listened to me explain the issue, and over time (maybe a 20 minute call) suggested that we had used the only 2 vertical extensions that came in our boxes incorrectly. Viola!! I want to commend Greg for his patience and understanding during our phone call. CSR's like him are not the norm. Someone should buy him a pizza for lunch!!

Lynn McCann very helpful, courteous and replies quickly. I thought that ordering a heavy duty cover replacement for my Shelter Logic garage from Canada may be difficult, but thanks to Lynn McCann, it was a breeze. She not only completed the order correctly and quickly, but answered all my questions about snow load, care and maintenance. Cover was delivered within three weeks. Lynn is a credit to your company.

Exemptional Service First, my call was answered by Lisa almost immediately which is very unusual on most calls to vendors. Lisa was extremely was extremely knowledgeable and helpful! Then I emailed her two photos of the storm damaged parts on the 30 year old Arrow building. Second, Lisa responded with the parts required with prices and shipping within an hour or so, again must faster then normally expected. It was very easy to provide a 5 STAR rating to her and your company. Thanks again.