Great Customer Service I worked with Martine Gallant who resolved all my issues regarding a mis-shipped shelter top. Although the mistake was a third party vendor, she got with her boss and found a resolution. She got a new one out in the mail to me immediately. Outstanding customer service. I most strongly recommend asking for her if you have a problem. Could not ask for better service.

Looks good but not durable! I purchased the 10 x 10 shed in a box in February of 2022. Due to cold weather I didn't get it erected until late March of 2022. Shed looked fine and held up great in the late snow and the wind. By mid winter of 2022 one panel on the roof became worn and thin letting rain come through onto my side by side. I contacted Shelter Logic and filed a warranty claim as instructed. A replacement was sent in February of 2023 and I removed the old cover and replaced it with the new one. By December of 2023, again, one panel on the roof was worn and thin just like the original and this time a tear was noticed on one corner. I contacted Shelter Logic again and was told that I could buy a replacement cover but that the warranty was only good for one replacement. Sorry, but I can't spend money for a replacement cover every year so I'll try to find a better product that will hold up as advertised. Update: It's a shame that the original order didn't state that this was a lighter grade material. And, again, why is it the same panel that wears each time. Nine to ten months is not very long for the price paid. If you intend to purchase this product do a little investigating on the product and durability.

Great Customer Service We were missing a part for a metal shed and could not go forward with the build. I immediately contacted ShelterLogic through their online missing parts page and received a quick response. Our Customer Service Rep. Laura Miller indicated that it would be shipped right away from the factory. UPS delivered it four days later! Laura M. also responded to a comment I made about product registration and gave me an alternative. Thank you, Laura Miller, for your quick response. Lois Martus

I have been trying to get new screens I have been trying to get new screens (part # P-MGEN14-B18) for my gazebo since March. The company dragged me along making me think they were going to get some in, but the date kept moving. Then after leaving a review on FB they asked for information and then proceeded to ignore me and not respond. Edit: Thanks for the response, interesting that I can get a response on a public ratings site, but Shelterlogic won't respond to my emails. I guess it's only important if it is publicly embarrassing to them.

We rec'd two extra parts we did not need We had a rather unique challenge during construction of my sister-in-laws 10x20 CPHC0015 unit. We called customer service a couple times on the morning of April 26th to look for guidance. The second call was taken by Greg Mellette, who patiently listened to me explain the issue, and over time (maybe a 20 minute call) suggested that we had used the only 2 vertical extensions that came in our boxes incorrectly. Viola!! I want to commend Greg for his patience and understanding during our phone call. CSR's like him are not the norm. Someone should buy him a pizza for lunch!!