Great Customer Service I worked with Martine Gallant who resolved all my issues regarding a mis-shipped shelter top. Although the mistake was a third party vendor, she got with her boss and found a resolution. She got a new one out in the mail to me immediately. Outstanding customer service. I most strongly recommend asking for her if you have a problem. Could not ask for better service.

Matching part numbers for a new cover Bill Huff was able to match a number we got off our Shelter Logic structure cover with a new number in his system. Nightingale Hosted Shelter's order for a new cover is now in the works. We use our structure as a tent kitchen in the camp our non-profit operates for 20 people transitioning from living in the streets to stable housing in Eugene, Oregon. Our Shelter Logic structure serves us well.

We rec'd two extra parts we did not need We had a rather unique challenge during construction of my sister-in-laws 10x20 CPHC0015 unit. We called customer service a couple times on the morning of April 26th to look for guidance. The second call was taken by Greg Mellette, who patiently listened to me explain the issue, and over time (maybe a 20 minute call) suggested that we had used the only 2 vertical extensions that came in our boxes incorrectly. Viola!! I want to commend Greg for his patience and understanding during our phone call. CSR's like him are not the norm. Someone should buy him a pizza for lunch!!

Exemptional Service First, my call was answered by Lisa almost immediately which is very unusual on most calls to vendors. Lisa was extremely was extremely knowledgeable and helpful! Then I emailed her two photos of the storm damaged parts on the 30 year old Arrow building. Second, Lisa responded with the parts required with prices and shipping within an hour or so, again must faster then normally expected. It was very easy to provide a 5 STAR rating to her and your company. Thanks again.

Lynn McCann very helpful, courteous and replies quickly. I thought that ordering a heavy duty cover replacement for my Shelter Logic garage from Canada may be difficult, but thanks to Lynn McCann, it was a breeze. She not only completed the order correctly and quickly, but answered all my questions about snow load, care and maintenance. Cover was delivered within three weeks. Lynn is a credit to your company.