I was lucky but most others haven't been. Their partnership with having a 0% interest for 6mths was actually not accurate. Have a credit score of over 800 and was told my rate would be over 15%. Corey had no resolution and stopped correspondence. Decided to give then a chance and bought the tent. It was during Covid so everything was delayed. Many people experienced a 6mth+ wait. We were pleasantly surprised when ours randomly showed up after only a month, probably due to someone else's cancelation. Like others, there were no keys. Little return comms but we eventually got a set. The tent is great. We were fortunate to not have a damaged unit. If they can get their customer service and warranty figured out, they stand a decent chance.

DO NOT EVER DO BUSINESS WITH TORRO OFFROAD After reading reviews on here, I feel fortunate I received my tent. I did not receive my 500w electric generator or solar panel. Like others on here, I get no response from emailing the company. I also cannot reach the company by phone and their voicemail is full. I disputed the charge for the products not delivered with my credit card company. If I had to guess, based on my experience with their lack of communication and now their website going offline, Torro went out of business. Even when their site was online and they were replying to my emails, they were very poor at providing updates during the very long production time. Do not order from them, even if they do come back online. The tent is awesome and very high quality. It's too bad that's the only thing they do well.

Customer service = 0/10, Tent = 10/10 Your tents are awesome. Great quality. Exactly what’s advertised. Your customer service is non-existent. You never replied to my emails regarding my solar generator and solar panel that were never delivered (I emailed you once a day for over two weeks with zero courtesy response). Nobody answers your phone and your voicemail is full. I had to file a charge dispute with my credit card company to get my money back for those items. Several people that have seen my tent think it’s awesome. I’d love to tell them to buy one. However, I tell them to never buy from you because they may never get their products shipped and won’t be able to contact you.

RTT arrived today and I am 100%… RTT arrived today and I am 100% satisfied with the qualty! All the extras that Corey J. added because of the wait time was a nice touch that shows his dedication to his customers. It is unfortunate that this company was started in the worst possible time due to the pandemic and having to be shipped from China causing massive delays. There was also some stateside shipping issues that Corey was honest and open about with his customers and he provided regular updates via e-mail and video. Corey and his team always responded to questions or concerns in a prompt manner and maintained transparency. I wish you and your company Great success in the future and may GOD Bless you and your family!

High Quality Product I bought the skylux package and as a quality engineer I pay attention to details. The quality of this product is awesome. The canvas is thick and sturdy and the other parts of the box are well made and solid. It is easy to install and set up. Any questions I have had have been answered very quickly by customer service. I would highly recommend this to others.