100% satisfaction guarantee not honored When I ordered, there was a drop-down that said “frame”. They did not mean frame but meant stretcher with a mounted canvas. Because of how it was labeled, I did not order a “frame” but assumed it was on a stretcher. I called their customer service and asked how to remedy it, and they said that they could not. I then asked what their stated “100% satisfaction guaranteed” meant and they replied it was only for the painting itself. Some guarantee. I would be wary of this company.

Wrong / incomplete order. Avoid?? I received my order today. I had paid for stretched canvas, while I got rolled. I had paid for 10 additional brushes, which I never received. I have sent an email to them. If they correct my order, I will change my rating. But as of now I am very disappointed!!

Great service We ordered a canvas made from our own photo. It wasn't quite what we were expecting. However, after some communication, they explained the matter, and I understood why the painting didn't look like what we were expecting. Even though the mistake was kind of on our part, they offered to make a new product from a different picture for us for free. The instructions for choosing a picture could be better. But the way they handled a negative issue left us feeling good about the purchase and the service.

Wonderful memory of the dog I ordered a canvas from a picture of our dog that passed away. The dog was very dear to our daughter, and this was a truly wonderful memory of him. My daughter also liked painting, so we are now waiting for the second package. The 50x70cm painting was a suitable size for one project

All okay I ordered a custom paint by number set from a wedding photo. After placing the order, there was no word for 10 days. It eventually turned out that I hadn't added my email address to the order details, so the shipping information couldn't be sent. I wonder why it couldn't be sent to the phone number I provided? Well, the package finally arrived 12 days after ordering, and the end result is admittedly gorgeous. If you want to improve your operations, consider implementing phone notifications, not everyone has email, or it isn't checked often.