Customer service is non existent Customer service is non existent. I recieved my custom PBN, it was so hideous I couldn't finish it. Faces were orange, background colors were nothing like original, and as referred to...no customer service, no email. SCAM...

I made an order in June for a birthday… I made an order in June for a birthday present. My order hasn’t been sent, I’m unable to track it by the system, and the company has not been responding to any of my Instagram messages/emails. It’s getting very frustrating and feels like I’ve been cheated of my money. Really hope it either gets sent or I get a refund. This has been a very horrible experience for me.

Love it! I ordered 4 paint kits, each of them a custom job as they were based on my own photographs from travels. I've completed two so far and love it. My only suggestion to others wanting custom kits is to pick photographs that lend themselves to a more abstract look as fine detail is hard to achieve with this style of painting.

Best Customer Service Came across their website during the pandemic but was skeptical. I finally started one painting at a time and now doing custom ones. I had a problem with mailing for 3 custom orders in August 2022 & they made it a point to replaced them. I am so happy with this company. The best customer service and custom painting you can find. I have few custom requests & they fulfill them remarkably. I will be one of your company's loyal customers. Thank you.

Just as I expected! I had ordered my painting set back in May and due to covid the whole world's shipping got thrown off course. Alexandra was very professional and helpful during this whole time. She was excellent in keeping in communication regarding the shipping progress of my kit. She even had the team send out another kit as the first one had issues and was held at Customs! Paint by Numbers was doing everything they can to ensure my kit was sent out to me. I finally received my kit and I am so excited! Both canvas and paints are great quality. I recommend buying their painting kits and would certainly purchase again in the future! Worth the wait!