6 month wait for the paint canvases to arrive I ordered 2 canvases from Paint By Numbers. The tracking number was sent immediately and as it was being shipped from China, I knew it would take awhile to arrive. Contacted Paint By Numbers 2 months later to ask if I would receive them soon, Alexandra explains I would receive them shortly. Not recieved for another month, emailed again requesting a refund. Was told second set of canvases would be posted out urgently, no mention of a refund. Finally got an email from Alexandra 6 months after first purchasing the canvases saying they were at the post office and ready to collect. Now I have recieved the canvases they appear to be good quality canvases, not sure about the quality of the paints as I have not opened them yet. Very disappointed about the length of time i had to wait, as I was looking forward to painting the canvases several months ago!

Good experience, legit and safe Overall good experience. Legit and safe. The website is easy enough to search, and the purchase itself is straitforward. The time to deliver is a bit longer than what I was expecting, but even on Christmas time, I got my painting on acceptable time. And, when I had trouble on tracking my order, I contacted the customer service and they answered promptly, being kind and helpful.

Amazing and sweet customer service team When I first ordered, there were some delays due to COVID restrictions and worker shortages. I emailed them out of curiosity, and their team has been checking up on my order and my satisfaction every since. Very lovely & prompt customer service, and very good product. Thank you. Special thanks to Anna from the customer support team:)

I reached out to customer service after I couldn't track my package. I reached out to customer service after I had difficulty tracking my package. They were fantastic! They responded immediately, made sure I could track the package in its journey overseas, and even followed up with me to make sure it arrived. Very thoughtful, kind interactions with Anna in particular. The product itself has been nice to use thus far. I purchased a stretched canvas paint by number and the magnifying light - which has been a huge help in terms of enjoying the process. I will definitely buy from paintbynumbers.co again!

Paid but product never received. Refund refused. I haven’t received my paint by numbers after a couple of months of waiting. I’ve contacted customer services who have refused to refund me as it is not their policy. Extremely disappointed and out of pocket.