Do not order from this company! I made an order early May 2020 for my wife's birthday and still have not received the product. Initially, the customer service rep, Alexandra, told me it would take until August to receive the product due to Covid, fine I thought, but August comes and no product. A few emails back and forth where she said they we deliver another, but and still no product, she no longer replies to my emails, no refund either. Do not order from this company.

Customer service is non existent Customer service is non existent. I recieved my custom PBN, it was so hideous I couldn't finish it. Faces were orange, background colors were nothing like original, and as referred to...no customer service, no email. SCAM...

Tried to cancel the order Tried to cancel the order immediately after placing it when I realized it would take 3 weeks to receive it. More like a month. They would not do it. Of course, they charged my VISA immediately. It did eventually ship by air, not slow boat from China, so there was no reason it could not have been canceled at that time. Terrible customer service. Crummy looking product.

Good experience, legit and safe Overall good experience. Legit and safe. The website is easy enough to search, and the purchase itself is straitforward. The time to deliver is a bit longer than what I was expecting, but even on Christmas time, I got my painting on acceptable time. And, when I had trouble on tracking my order, I contacted the customer service and they answered promptly, being kind and helpful.

Still waiting since May I ordered on May 24th 2023 (#20410). I didn’t receive the package, last time it also took a long time because of covid so I remained patient. I sent an email in September and October requesting updates, never received a reply. So far never received my painting or any updates.