Do not order from this company! I made an order early May 2020 for my wife's birthday and still have not received the product. Initially, the customer service rep, Alexandra, told me it would take until August to receive the product due to Covid, fine I thought, but August comes and no product. A few emails back and forth where she said they we deliver another, but and still no product, she no longer replies to my emails, no refund either. Do not order from this company.

Paid but product never received. Refund refused. I haven’t received my paint by numbers after a couple of months of waiting. I’ve contacted customer services who have refused to refund me as it is not their policy. Extremely disappointed and out of pocket.

I made an order in June for a birthday… I made an order in June for a birthday present. My order hasn’t been sent, I’m unable to track it by the system, and the company has not been responding to any of my Instagram messages/emails. It’s getting very frustrating and feels like I’ve been cheated of my money. Really hope it either gets sent or I get a refund. This has been a very horrible experience for me.

Amazing and sweet customer service team When I first ordered, there were some delays due to COVID restrictions and worker shortages. I emailed them out of curiosity, and their team has been checking up on my order and my satisfaction every since. Very lovely & prompt customer service, and very good product. Thank you. Special thanks to Anna from the customer support team:)

I love using Paint-by-Numbers I love using Paint-by-Numbers, it is one of the most relaxing experiences. Due to Covid 19, my order arrived late, this could not be helped, as there were many variables at play. It was frustrating, but the staff were always friendly, empathetic and even accommodating. They sent me a second shipment free of charge, because of the delays, as this was out of their control. They kept their word and both shipments arrived safely. Thank you Paint-by-Numbers. Stay safe Vicky H