Amazing and sweet customer service team When I first ordered, there were some delays due to COVID restrictions and worker shortages. I emailed them out of curiosity, and their team has been checking up on my order and my satisfaction every since. Very lovely & prompt customer service, and very good product. Thank you. Special thanks to Anna from the customer support team:)

Just as I expected! I had ordered my painting set back in May and due to covid the whole world's shipping got thrown off course. Alexandra was very professional and helpful during this whole time. She was excellent in keeping in communication regarding the shipping progress of my kit. She even had the team send out another kit as the first one had issues and was held at Customs! Paint by Numbers was doing everything they can to ensure my kit was sent out to me. I finally received my kit and I am so excited! Both canvas and paints are great quality. I recommend buying their painting kits and would certainly purchase again in the future! Worth the wait!

Love the product but worst EVER… Love the product but worst EVER customer service. If I EVER receive my order which was charged to my visa almost a month ago, I will not use this company again for this reason.

6 month wait for the paint canvases to arrive I ordered 2 canvases from Paint By Numbers. The tracking number was sent immediately and as it was being shipped from China, I knew it would take awhile to arrive. Contacted Paint By Numbers 2 months later to ask if I would receive them soon, Alexandra explains I would receive them shortly. Not recieved for another month, emailed again requesting a refund. Was told second set of canvases would be posted out urgently, no mention of a refund. Finally got an email from Alexandra 6 months after first purchasing the canvases saying they were at the post office and ready to collect. Now I have recieved the canvases they appear to be good quality canvases, not sure about the quality of the paints as I have not opened them yet. Very disappointed about the length of time i had to wait, as I was looking forward to painting the canvases several months ago!

Love it! I ordered 4 paint kits, each of them a custom job as they were based on my own photographs from travels. I've completed two so far and love it. My only suggestion to others wanting custom kits is to pick photographs that lend themselves to a more abstract look as fine detail is hard to achieve with this style of painting.