I reached out to customer service after I couldn't track my package. I reached out to customer service after I had difficulty tracking my package. They were fantastic! They responded immediately, made sure I could track the package in its journey overseas, and even followed up with me to make sure it arrived. Very thoughtful, kind interactions with Anna in particular. The product itself has been nice to use thus far. I purchased a stretched canvas paint by number and the magnifying light - which has been a huge help in terms of enjoying the process. I will definitely buy from paintbynumbers.co again!

Paid but product never received. Refund refused. I haven’t received my paint by numbers after a couple of months of waiting. I’ve contacted customer services who have refused to refund me as it is not their policy. Extremely disappointed and out of pocket.

Best Customer Service Came across their website during the pandemic but was skeptical. I finally started one painting at a time and now doing custom ones. I had a problem with mailing for 3 custom orders in August 2022 & they made it a point to replaced them. I am so happy with this company. The best customer service and custom painting you can find. I have few custom requests & they fulfill them remarkably. I will be one of your company's loyal customers. Thank you.

Customer service is non existent Customer service is non existent. I recieved my custom PBN, it was so hideous I couldn't finish it. Faces were orange, background colors were nothing like original, and as referred to...no customer service, no email. SCAM...

Love the product but worst EVER… Love the product but worst EVER customer service. If I EVER receive my order which was charged to my visa almost a month ago, I will not use this company again for this reason.