Ok, not perfect but ok. Once I received my tracking details I was nervous about using the shop app as it asks permission to read your emails if you sign up. I emailed the company asking for an update on shipping as I didn’t want to agree to those terms. I was suspicious. Seemed like a big red flag. Only then did I read all the reviews here and I didn’t expect to hear anything more. A few days later however I did get a response that my order was on its way. A few more days and my package actually did arrive…in total from order to delivery was about 3 weeks. The packaging was damaged but goods inside were still intact. What I ordered was supposed to include a free easel which was missing from the delivery, but I’m grateful that the only thing missing was free anyway. My order shipped from Hong Kong and instructions are in English unlike the experience of some others here. I probably should be annoyed that the free thing didn’t arrive but after reading the other reviews and thinking I’d been scammed I’m actually happy I received the designs and paints.

Delivery Very Slow - Might be Scam I ordered a few kits for my niece and nephew for Christmas because the website said the kits would “Deliver by 12/25”. I contacted customer service on 12/30 and they said they had not shipped because they get busy around the holidays. THEN WHY ADVERTISE DELIVERY BY XMAS?! It’s now about a month after ordering and the tracking info still says they are in China. Very upset that I wasted like $60 on this present when I could have ordered elsewhere. I should have looked at the TrustPilot reviews to start with. Reviews on Reddit say their paint comes dried out as well. DO NOT ORDER FROM PAINTLY.

Drop-shipping scam Diqusting drop-shipping scam. Tell you the shipping will take one week but ends up taking 2 months cause it's shipped from China. You can find their paint by number on AliExpress for 3 times cheaper and will probably arrive faster.

Long Shipping times and Wrong Color palette Ordered on 1/24, shipment did not arrive until 2/10. I'm almost through the painting and I feel like this company did a very poor job of color matching to the photo I provided. The colors of me and my partners shirts are so close to skin color/background colors and some of the highlights on the shirts do not match whatsoever. It doesn't seem like they color matched correctly, however I am still going to finish and gift this to my partner for Valentines day. I just will not be purchasing from this company again due to the shipping inconvenience and the overall experience with the colors being slightly off.

I ordered item back in October of 23… I ordered item back in October of 23 and got tracking number. Emailed after 2 weeks and says package was lost in transit after numerous emails of trying to find my package. C.S. says they will reship the order, this was end of December, still no tracking number has been given. No news on refund or anything yet……. Still waiting!!!!!