Long Shipping times and Wrong Color palette Ordered on 1/24, shipment did not arrive until 2/10. I'm almost through the painting and I feel like this company did a very poor job of color matching to the photo I provided. The colors of me and my partners shirts are so close to skin color/background colors and some of the highlights on the shirts do not match whatsoever. It doesn't seem like they color matched correctly, however I am still going to finish and gift this to my partner for Valentines day. I just will not be purchasing from this company again due to the shipping inconvenience and the overall experience with the colors being slightly off.

Drop-shipping scam Diqusting drop-shipping scam. Tell you the shipping will take one week but ends up taking 2 months cause it's shipped from China. You can find their paint by number on AliExpress for 3 times cheaper and will probably arrive faster.

Missing/Wrong Paint I ordered the 36 color paint kit last year before Christmas as a gift. It was discovered during unpacking that one of the paint colors shipped did not match the instructions and intended colors. I contacted customer service and had to go back and forth with them and send pics 5-6 times, a real pain. They said they would send a replacement paint, but never followed through. Very disappointing experience.

I ordered item back in October of 23… I ordered item back in October of 23 and got tracking number. Emailed after 2 weeks and says package was lost in transit after numerous emails of trying to find my package. C.S. says they will reship the order, this was end of December, still no tracking number has been given. No news on refund or anything yet……. Still waiting!!!!!

As below As below, if I could give 0 stars I would. I wish I’d looked on here before ordering as it looks like this website is a total robbing SCAM!! Never received a confirmation email but my money was taken, used the tracking on shop which first said it has been delivered 2 hours ago then said paintly haven’t even given it to the delivery company. I have tried contacting paintly via the website, instagram DMs, story replies, multiple post comments, fb messenger and NOTHING! I’ve even tried the email address provided to the reviewers below and it was rejected ‘as it believed my email to be spam’ DO NOT ORDER FROM HERE!!!!!