Was bought battery powered salt and… Was bought battery powered salt and pepper grinder as a present. Both developed faults and despite the lifetime guarantee, could not be replaced due to discontinuation. This was understandable. However I was given a choice of substantial inferior replacements or pay the difference for ones which suited our needs. This review was written at a time when I still have not received the replacement for which I reluctantly have paid for.

Just received replacement pepper mill Just received replacement pepper mill. Replacement covered by lifetime warranty. No questions asked and even though claim was made over the Christmas period arrived in record time. Thank you so much.

Excellent spare parts experience The plastic tabs of the top of our cole&mason pepper grinder had snapped off resulting in a still functioning but precarious grinder. An email to the service department resulted in a a new top a few days later free of charge. Nothing better than keeping something working rather than chucking it away. I'd give them six stars if I could.

I like the product (salt grinder) I like the product (salt grinder) - both in design and function. I only knocked a star off my rating because of DPD's (second) missed delivery. This company invariably drops our goods off at a neighbour, without asking where we are - they seem to have a 'dump and run' attitude!

Excellent service response Our pepper mill stopped working and when looking for a replacement found that the mechanism had a lifetime guarantee. Sent an email expecting to find weren't covered but happy to say got a prompt reply. Had to provide some pictures, confirm the problem and delivery details. Was notified within 30minutes that a replacement would be sent, haven't received it yet as just been notified - excellent response and well done