Good customer service Good customer service: patient answered all our questions before we made a decision. Delivery on time. Installation handyman is very skillful, quick and clean. I have recommended one of my friends to your Sunnyvale store.

When you cook a lot, you need a good hood.... My range hood came with the house was mounted very low (19.5" from stove top) and it finally stopped working. I compared various brand and picked SC9830 because it's strong capabilities and qualities. The best part I like is the cleaning features. No more oil mesh , no more parts to pop off for soak and scrub. The steam feature makes cleaning easier and happy wife means happy life. More cooking and more joy. Lifetime motor warranty and limited parts warranty. We we really wanted one that will be with us as long as we are in this house. Asked lots questions. Customer service was fast and responsive. I don't live in LA so I don't qualify for free installation took my husband a handful of struggles to cut the cabinets and mount this beautiful hood. We loved it and we recommend to everyone who is considering getting a new range hood.

Very good installation The installer was efficient and quick in the installation. Very professional. Removed all debris and boxes. Took my old microwave oven away with him. Saved me hassle of disposing the microwave oven. Satisfied.

I bought 7 pacific hoods past 25 years… I bought 7 pacific hoods past 25 years for different houses Last one I had SC8236S 2013 steam doesn’t come anymore, parts problems I replaced the GU10 LED 5000k 3 W light bulbs working perfect for years The one I bought now the light not bright at all terrible The long light I haven’t found any replacement , do you have any better brighter light I can buy , let me know I bought the pacific hoods from MCS in San Gabriel from the past . Thanks

Zoe at Oakland is a great help Zoe at Oakland is a great help, she is knowlegable to answer all our questions and inquiries to different models. Not pressing for purchase at all. I like that approach. She also followed up with demo videos and arranged the installation perfectly. The whole installation process was fast, smooth and professional. Highly recommended.