The person installed the hood is very… The person installed the hood is very efficient and patient to explain how to use it.

Good customer service Good customer service: patient answered all our questions before we made a decision. Delivery on time. Installation handyman is very skillful, quick and clean. I have recommended one of my friends to your Sunnyvale store.

Great service for installation Great service for installation. The service worker removed the old range hood and installed the new one. He is nice and performed professional and clean job.

Great purchase & install experience The in-store purchase was easy, sale staff very friendly & helpful. The install team was courteous, professional and consistent reminder via call/text simplify the wait, install was quick and successful.

The installer installed the hood over 30 inches above the counter top The installer rejected to change the panel from 8 inches to 10 inches and insisted to install the hood. Now my hood is over 30 inches from the counter top. I called the office but so far didn't hear anything back. I am paying the installing fee but ended up by not having the ideal height for the hood. It's so unfortunate and disappointing. (follow-up update) Pacific addressed my concern and sent a new worker to lower the hood. This worker didn't do a great job as the steel panel isn't even, but at least he lowered it. Thanks! Change to 3 stars.