Good customer service Good customer service: patient answered all our questions before we made a decision. Delivery on time. Installation handyman is very skillful, quick and clean. I have recommended one of my friends to your Sunnyvale store.

The installer installed the hood over 30 inches above the counter top The installer rejected to change the panel from 8 inches to 10 inches and insisted to install the hood. Now my hood is over 30 inches from the counter top. I called the office but so far didn't hear anything back. I am paying the installing fee but ended up by not having the ideal height for the hood. It's so unfortunate and disappointing. (follow-up update) Pacific addressed my concern and sent a new worker to lower the hood. This worker didn't do a great job as the steel panel isn't even, but at least he lowered it. Thanks! Change to 3 stars.

Very good installation The installer was efficient and quick in the installation. Very professional. Removed all debris and boxes. Took my old microwave oven away with him. Saved me hassle of disposing the microwave oven. Satisfied.

Great purchase & install experience The in-store purchase was easy, sale staff very friendly & helpful. The install team was courteous, professional and consistent reminder via call/text simplify the wait, install was quick and successful.

The staff come on time and finished the… The staff come on time and finished the installation efficiently. Everything is smooth.