Great service for installation Great service for installation. The service worker removed the old range hood and installed the new one. He is nice and performed professional and clean job.

Ordered and paid on line as a guest Ordered and paid on line as a guest , but didn't received any confirmation email for the order.

The installer installed the hood over 30 inches above the counter top The installer rejected to change the panel from 8 inches to 10 inches and insisted to install the hood. Now my hood is over 30 inches from the counter top. I called the office but so far didn't hear anything back. I am paying the installing fee but ended up by not having the ideal height for the hood. It's so unfortunate and disappointing. (follow-up update) Pacific addressed my concern and sent a new worker to lower the hood. This worker didn't do a great job as the steel panel isn't even, but at least he lowered it. Thanks! Change to 3 stars.

Zoe at Oakland is a great help Zoe at Oakland is a great help, she is knowlegable to answer all our questions and inquiries to different models. Not pressing for purchase at all. I like that approach. She also followed up with demo videos and arranged the installation perfectly. The whole installation process was fast, smooth and professional. Highly recommended.

Good installation Installer called 30 min before & arrived on time. He is Very professional to make the hood fit into the limited space.