Very professional installer. The installation person call me ahead before show up. He is very nice and curtesy person. He wear the shoes cover as well. He answered all the questions. Very professional person.

I bought 7 pacific hoods past 25 years… I bought 7 pacific hoods past 25 years for different houses Last one I had SC8236S 2013 steam doesn’t come anymore, parts problems I replaced the GU10 LED 5000k 3 W light bulbs working perfect for years The one I bought now the light not bright at all terrible The long light I haven’t found any replacement , do you have any better brighter light I can buy , let me know I bought the pacific hoods from MCS in San Gabriel from the past . Thanks

The installer installed the hood over 30 inches above the counter top The installer rejected to change the panel from 8 inches to 10 inches and insisted to install the hood. Now my hood is over 30 inches from the counter top. I called the office but so far didn't hear anything back. I am paying the installing fee but ended up by not having the ideal height for the hood. It's so unfortunate and disappointing. (follow-up update) Pacific addressed my concern and sent a new worker to lower the hood. This worker didn't do a great job as the steel panel isn't even, but at least he lowered it. Thanks! Change to 3 stars.

Good customer service Customer service is good, especially Ms. IP in San Francisco store, she is very helpful for my inquiries and assisted me schedule a replacement installation in very efficient manner. Also, the technician is very efficient and on time. Thanks Pacific

The person installed the hood is very… The person installed the hood is very efficient and patient to explain how to use it.