The installer installed the hood over 30 inches above the counter top The installer rejected to change the panel from 8 inches to 10 inches and insisted to install the hood. Now my hood is over 30 inches from the counter top. I called the office but so far didn't hear anything back. I am paying the installing fee but ended up by not having the ideal height for the hood. It's so unfortunate and disappointing. (follow-up update) Pacific addressed my concern and sent a new worker to lower the hood. This worker didn't do a great job as the steel panel isn't even, but at least he lowered it. Thanks! Change to 3 stars.

When you cook a lot, you need a good hood.... My range hood came with the house was mounted very low (19.5" from stove top) and it finally stopped working. I compared various brand and picked SC9830 because it's strong capabilities and qualities. The best part I like is the cleaning features. No more oil mesh , no more parts to pop off for soak and scrub. The steam feature makes cleaning easier and happy wife means happy life. More cooking and more joy. Lifetime motor warranty and limited parts warranty. We we really wanted one that will be with us as long as we are in this house. Asked lots questions. Customer service was fast and responsive. I don't live in LA so I don't qualify for free installation took my husband a handful of struggles to cut the cabinets and mount this beautiful hood. We loved it and we recommend to everyone who is considering getting a new range hood.

When ordering online When ordering online, it asked my cell phone number and email, but after placed the order, I did not receive any confirmation with the model I ordered. I wonder if the order went through without any mistakes. But there is not way to find out even I called but no body answered the phone.

Very good experience with Pacific Very good experience with Pacific, We like this elegantly designed high quality product. The services we received at your store and from the installer are excellent.

Good customer service Customer service is good, especially Ms. IP in San Francisco store, she is very helpful for my inquiries and assisted me schedule a replacement installation in very efficient manner. Also, the technician is very efficient and on time. Thanks Pacific