I had bought a radiator from Hudson… I had bought a radiator from Hudson Reed about 20 years ago, it was a towel warmer with a ceramic coating. It began to corrode and needed to be replaced so I ordered what I thought was the exact same radiator. When the technician arrived to install it we found out that the valve sizes had been reduced from 3/4 inch to a 1/2 inch and the valves had restricted flow thus I was only able to heat the new radiator and none after in line. Spent and additional $2000 to figure out how to get the whole boiler system working to heat my house. I would suggest that in your advertisements that you list the specifications sizes for all connections and to also list the flow rates thru the radiator itself.

Great customer service Great customer service. We had technical questions and those were addressed via phone call. Payment and shipping went smoothly, and the products arrived very well packaged and therefore undamaged and included all needed accessories.

Excellent service Hudson Reed staff were incredible. They were patient with all the queries and ordering was very simple. I appreciated their professionalism and knowledge and response time. I communicated via phone and email and found staff to be pheonmenal. They always knew the status of my order. I’d highly recommend Hudson Reed and would use their services should I need.

This is my third review This is my third review. It went from one star to three and now back to one. Rather than detailing the first totally unsatisfactory train of events, let me just say that the product that was ultimately sent -- at a discounted price because of the previous chaos -- was the wrong one. I hoped it would work, but it is less than satisfactory, certainly not as good a the original. I'll sum up by saying that I'm glad I don't need any of H-R's cast iron registers!

Above and Beyond We have never ordered or used any type of radiator to heat our home. Your customer service department is phenomenal! They walked us through every step with an explanation of why or why not made sure we had everything ordered and any contact numbers incase of an issue. Can not thank them enough