Really impressed with this company Really impressed with this company. I got a great price on a very fancy toilet and expressed concerns about delivery, and we figured it all out together. Super responsive and fiducial. Everything worked out perfectly. I will be back!

Toto THU460.6D-A Drain Valve (flush… I was able to purchase the Toto toilet drain valve in less than 5 minutes after wasting excessive time trying to buy one from Lowes and Home Depot. I called the 800 number 15 minutes after Friday posted closing service hours and phone was answered by knowledgeable CSR that knew the Toto product line and application. Based on my experience I would recommend their service and pricing. This new Toto tower valve design finally solved my leaking toilet flapper that has been a problem for years. Extremely easy to install.

Ordered a Toto toilet tank I dealt with Brian at Decorative Plumbing and want to say that he went above and beyond in customer service. He was professional and pleasant to talk to. I needed a Toto toilet tank, and he found the model I needed and gave me a very fair price. It was less expensive than the local plumbing suppliers I had looked at. It arrived as scheduled. I would highly recommend Decorative Plumbing Pros, and if your lucky enough to get Brian you'll see what I have stated as being true. Thank you Brian, for all the help you provided !!! Joe

Helpful/expert advice - greatly appreciated! I needed parts to fix old locking mechanism on 20-year-old doorknobs. I’m not really a do-it-yourselfer, but thought I knew part numbers. He asked for project photos for his own review/expert advice and then confirmed his assessment by calling the manufacturer before booking the order. Of course his revised parts numbers worked great. I’m a fan of Decorative Plumbing!!!

#1!! Customer service above and beyond call of duty. Actual person answered call and ran down my issue. Rare occurrence these days.