Gibi and her team were GREAT in helping… Gibi and her team were GREAT in helping me get the right parts for my specific Duravit basin.. She went ABOVE and BEYOND to make sure my issues were addressed and had GREAT communication skills. Her customer service was 5-stars and would give her more but that’s the limit .

Thanks, well done. Thanks. Prompt shipping, fair price. Very happy with my purchase.

Helpful/expert advice - greatly appreciated! I needed parts to fix old locking mechanism on 20-year-old doorknobs. I’m not really a do-it-yourselfer, but thought I knew part numbers. He asked for project photos for his own review/expert advice and then confirmed his assessment by calling the manufacturer before booking the order. Of course his revised parts numbers worked great. I’m a fan of Decorative Plumbing!!!

They made a mistake with my order (sent… They made a mistake with my order (sent one of my items to someone else) but responded to my request to make it right. They shipped the second item quickly and apologized for the mistake and delay. That’s good business.

Ordered a Toto toilet tank I dealt with Brian at Decorative Plumbing and want to say that he went above and beyond in customer service. He was professional and pleasant to talk to. I needed a Toto toilet tank, and he found the model I needed and gave me a very fair price. It was less expensive than the local plumbing suppliers I had looked at. It arrived as scheduled. I would highly recommend Decorative Plumbing Pros, and if your lucky enough to get Brian you'll see what I have stated as being true. Thank you Brian, for all the help you provided !!! Joe