Great customer service! Great customer service! Fantastic follow up by customer service re: the status of my shipment.

Helpful/expert advice - greatly appreciated! I needed parts to fix old locking mechanism on 20-year-old doorknobs. I’m not really a do-it-yourselfer, but thought I knew part numbers. He asked for project photos for his own review/expert advice and then confirmed his assessment by calling the manufacturer before booking the order. Of course his revised parts numbers worked great. I’m a fan of Decorative Plumbing!!!

Fantastic Customer Service Scott from DPP was the epitome of Customer Service. Polite, patient, and very helpful. I needed a unique part and was struggling to find out which was the proper replacement. Scott was essential and helped deduce which part was truly required for the job I had. I will definitely be sharing details on DPP with other friends working on bathroom remodels. Thanks again! Kai

Ordered a Toto toilet tank I dealt with Brian at Decorative Plumbing and want to say that he went above and beyond in customer service. He was professional and pleasant to talk to. I needed a Toto toilet tank, and he found the model I needed and gave me a very fair price. It was less expensive than the local plumbing suppliers I had looked at. It arrived as scheduled. I would highly recommend Decorative Plumbing Pros, and if your lucky enough to get Brian you'll see what I have stated as being true. Thank you Brian, for all the help you provided !!! Joe

#1!! Customer service above and beyond call of duty. Actual person answered call and ran down my issue. Rare occurrence these days.