Excellent customer service on refund My order was placed on line over a weekend. First thing Monday morning I received an email telling me my tile was on back order and would not be available until at least July. I appreciate the prompt customer service. As I need my tile prior to this date I ended up canceling my order. The order was refunded promptly. Although I cannot speak to the product, I do say the customer service was excellent. Even when it came to canceling business. I would recommend this company based on this service.

After finding out that my original tile… After finding out that my original tile choice was not available a week before work was to begin, I rushed out to select another choice. I found a new tile in a showroom however, delivery was 10 -14 days. I looked online and found this same tile on HomeDecor Az and after speaking with Cindy and getting her assurance that it was actually available and should only take a few days to ship, I placed my order online. Cindy handled my 'additional calls' to follow up very professionally and my tiles were delivered as expected. She followed up with me too to insure delivery date. They were packed perfectly and are being installed right now. Thank you!

I was looking to order 2 boxes of tile I was looking to order 2 boxes of tile. I called and inquired about the tile. The rep I spoke to actually confirmed the quantity, and gave me the dye lot information. She told me that she placed a hold on three boxes for me and told me to place the order online. I proceeded to do so as soon as I was at my computer. The next day I received an email stating that the tile was back ordered. I am very disappointed and so is my client because now the bathroom shower will not be finished until late January!!!

Multiple concerns No on ever answers the phone or calls back. Definitely not a 24/7 customer service line. Finally got through to someone calling their local phone number versus the Toll Free number. That person did help us but I couldn't even find out if the product we needed was available until I actually ordered it.

Beautiful tiles, wonderful service and quick delivery Ordered these tiles sight unseen and they matched perfectly to the ones I had purchased three years before from a different source. Packaged and protected and arrived with no cracks, chips or breaks! Could not be more delighted with this purchase! The young lady who helped me on the phone was friendly, cheerful and professional! The tiles arrived less than a week from when I ordered even during this COVID madness!