Ordered Soci Pencil Edging on a Sunday… Ordered Soci Pencil Edging on a Sunday evening, and received it Friday afternoon via FedEx Ground from Soci warehouse in Texas. Emails for order confirmation, shipping notification, and delivery would have been much appreciated. I ordered but other than the charge and the order confirmation page, no idea they actually received and shipped - but they did. End of the day, I got what I wanted and in a very timely fashion. Thanks!

Ordering from HomeDecor AZ was easy and exactly what I was looking for Ordering from HomeDecor AZ was easy and shipping options/pricing was great. My order shipped in the estimated processing time and was received quickly. Packing was very well done and protected the tile from potential damage. I was very pleased!

Our first shipment came in a timely… Our first shipment came in a timely manner. However, it included a box of the wrong color tile. Accidents happen.. The customer service was excellent. They immediately shipped out the replacement. We have since ordered more product. Great company!

I was looking to order 2 boxes of tile I was looking to order 2 boxes of tile. I called and inquired about the tile. The rep I spoke to actually confirmed the quantity, and gave me the dye lot information. She told me that she placed a hold on three boxes for me and told me to place the order online. I proceeded to do so as soon as I was at my computer. The next day I received an email stating that the tile was back ordered. I am very disappointed and so is my client because now the bathroom shower will not be finished until late January!!!

Quick Replacement of Damaged Items Although my order arrived damaged, they worked quickly to get everything replaced. As far as the customer service goes; absolutely 5 stars. They were very responsive and courteous, righting the situation quickly and efficiently. I only gave them 4 stars however, because the original order arrived from AZ very poorly packed, which resulted in every sheet of tile being damaged upon arrival. The replacements came directly from the manufacturer, and were packed much, much better.