Fantastic!! I'm first time customer. Ordered a case of Red Feather butter. A few of the cans appeared to had leaked in shipping from distributor,( not Pantry Paratus). Called Pantry Paratus and spoke to Chaya personally. Had replacement three days later.

Poor communicaton Not sure why, perhaps to their re-organizing but very poor communication. Order was acknowledge promptly but then nothing for almost 2 weeks. This was a drop shipment, but still seemed inappropriately quiet. Contacted Pantry Paratus by email and then left a phone message a day or two later. Next thing I got from them was the tracking number for the order and that's all. Glad to receive my product but poor communication. Probably would not use them again.

Great Customer Service. My first purchase with Pantry Paratus did not go as planned because some product was damaged in shipping. However, Chaya took care of me and resolved the issue. No body is perfect. No company is perfect. But, what we want is a company that will stand by their customers. I WILL absolutely buy from Pantry Paratus again. Great company.

First class operation I was very impressed with my most recent transaction (and past ones). I always get clear answers about products when I have a question. I never feel dumb for asking because PP is so eager to help. And the products are top notch and make my efforts so much easier and so much more efficient.

I received what I ordered, fast I love having soft butter... ready, not waiting till it finally gets soft. I ordered 5 full size Butter Keepers for me and a few for gifts. I also ordered heat diffusers to use on the stove for glass or ceramic - Bed Bath & Beyond didn't have them & couldn't find them on their internet!