Great shopping experience! Was in a pinch and needed an Oktoberfest costume in a hurry. The website was very detailed, the size charts very very accurate (unlike some other big name comapanies I've previously used). Ordering online was very easy, and they made sure to keep me posted on expected delivery time via e-mail. The costume exceeded my expectations. It was very well put together, and quite a bargain! Great company/experience, and I'd recommend them without hesitation.

Nice webstore, but improvement is possible. I find your website to be easily navigated and divided into relevant categories. Sales are good and products show a good but not always comprehensive variety. Customer service may not immediately know the answers but does obtain them. I was surprised to find no way to receive notice when a certain item will return to stock! Overall quality of products is good, however a recent shipment of wooden ornaments were missing a few small pieces; so still room for improvement.

All is well that ends well. It was an exciting journey. I initially was sent the wrong Bavarian check flags. Then when the correct replacement was sent, I received a single flag rather than the eight I. Had ordered. I finally received exemplary service in getting the missing seven flags delivered to me before our scheduled Oktoberfest event. It was far from a perfect buying experience but I would order from you again.

Click, quick, and slick! Easy to find what I want, from final order submitted to arrival. All was completed quickly and arrived packaged well. Only misleading thing is "free shipping for orders bigger than $xx dollars" but it only applies to US orders, need to read in the small print on shipping rules to identify does not apply to Canadian orders. That's the reason for the one star loss, great customer service means 100% transparency which I don't feel was clear on this point.

Finally, costumes that fit and are comfortable!! After many years of trying various Oktoberfest costumes we finally found costumes that fit and are comfortable. Not perfect though as seams on the waistband of my boyfriends outfit were unraveling when he tried it on and my dress had a loop come apart but both are easy fixes. Happy German girl.