WHERE IS MY ORDER??? I placed an order 11 days ago. Their website said 5-7 days for shipping. I have not rec'd my item nor have I rec'd an email saying it's even been shipped. I have called their 1-877 number 43 times at all times of the day, no answer. I have left numerous messages, no return call. I have left numerous emails, no reply. They have $100+ of my money and I have NOTHING. BAD BAD BAD customer service.

Click, quick, and slick! Easy to find what I want, from final order submitted to arrival. All was completed quickly and arrived packaged well. Only misleading thing is "free shipping for orders bigger than $xx dollars" but it only applies to US orders, need to read in the small print on shipping rules to identify does not apply to Canadian orders. That's the reason for the one star loss, great customer service means 100% transparency which I don't feel was clear on this point.

Finally, costumes that fit and are comfortable!! After many years of trying various Oktoberfest costumes we finally found costumes that fit and are comfortable. Not perfect though as seams on the waistband of my boyfriends outfit were unraveling when he tried it on and my dress had a loop come apart but both are easy fixes. Happy German girl.

Great products and quick turnaround! We ordered a week before our Oktoberfest party, and everything was shipped the next day, arriving the day after that. We were worried that our order wouldn't make it in time, but Oktoberfest Haus delivered! Really fun products and a big variety, which made our party that much more fun.

All is well that ends well. It was an exciting journey. I initially was sent the wrong Bavarian check flags. Then when the correct replacement was sent, I received a single flag rather than the eight I. Had ordered. I finally received exemplary service in getting the missing seven flags delivered to me before our scheduled Oktoberfest event. It was far from a perfect buying experience but I would order from you again.