Never use this company. There are so many great restaurant/ cooking equipment restaurants out there that have great policies and prices, unfortunately this is not one. Very poor product descriptions that are misleading, very poor customer service to top that off. Not going into a lot of detail, just would advise others to shop around and avoid this company cooks direct at all costs.

Awesome! Cook'sDirect prices were the best along with their fast reasonably priced shipping. There was a mistake with my order (maybe because of busy holiday season?) and they sent me an incorrect item but were quick to respond and send out my correct item immediately. They sent me a prepaid return label for me to send back the incorrect item as well. I highly recommend shopping here and will definitely shop here again!

Rude customer service. I've ordered 2 items through cooksdirect.com & both items were delivered broken. Whilst dealing with customer service I thought I was going to have to run errands & buy extra packaging. I informed customer service that this wad inconvenient for me. Customer service replied "I mean, your just being asked to return broken product." I am unhappy with this response & I find it rude.

you guys did make good helo to me you guys did make good helot me

Great frying pan The box it was packed in could have used some additional packing material as my handle was poking out when it arrived. My second complaint is that no direction was included for the best way to season my pan. I had to research on the internet on how to proceed and the need to remove the protective coating that is applied to the pan for shipping. This would have been extremely helpful and would have saved considerable time. That being said it is a fantastic pan and I feel I will be very satisfied with my purchase.