Awesome! Cook'sDirect prices were the best along with their fast reasonably priced shipping. There was a mistake with my order (maybe because of busy holiday season?) and they sent me an incorrect item but were quick to respond and send out my correct item immediately. They sent me a prepaid return label for me to send back the incorrect item as well. I highly recommend shopping here and will definitely shop here again!

They have a huge selection of high-quality items at varying price points, as well as decent shipping for the merchandise. I found this web site to order a black carbon steel fry pan recommended by Cook's Illustrated magazine, and keep coming back because of the wide selection of high-quality items available in both home and pro grades. This is now my go-to site to look for tools/pans I already know about and to find others I find out about using their search function.

Great shopping experience Purchased a steam oven and loved it so much I bought another. 2nd one however I was sent an open box item. I contacted their CS department which was very helpful in remedying the situation. A new item was shipped to me and a return label provided. Happy customer.

Clean great but suck otherwise While these pots are the easiest I've ever cleaned, the nonstick coating on the big pot started coming off around month three. They scratch and burn easily. The bottom got a burn mark on first use. I had it on medium heat; that has never happened before with my other pots.

carbon steel pans Ordered 3 carbon steel pans. They shipped quickly. One was on back order but it arrived shortly after first shipment. The order shipped from Cooks Direct did not have any packing materials in the box but the contents arrived was fine. The labeling on the outside of the box did have it marked fragile. I found the best pricing at Cook's Direct. Will order from them again.