Cancelled order I placed an order yesterday for a dining room table that costs $240. When I got to the page where it calculates shipping costs it said $0. I figured maybe they offer free shipping if you spent a certain amount. I placed the order and received order confirmation via email. This morning, I received an email from someone at the company letting me know that they have cancelled my order as it doesn't meet the $499 minimum to ship. Nowhere on the website does it say there's a minimum, and the system let me place the order even though the total was under. I was told that they do have a delivery charge that's based on weight and the state but wasn't given an estimate or even a chance to pay the delivery charge. They just cancelled the order. I will not use this company again in the future and do not recommend it for anyone.

BUYER BEWARE I was shopping for a Grandfather clock and really liked the looks of the "Harper" by Ridgeway. When I searched various sites online, the prices for this item ranged anywhere from $800 - $1,500 over roughly half a dozen different sites. So imagine my surprise when I saw the identical item offered by Home Living Style at the incredibly-inflated price of $8,900!! (which, according to the same Home Living Style catalog, was a $1,000 savings over their normal price?!?) I'm thankful that I searched around prior to making my purchase, but I can't stand the thought of how many folks out there just handed over their hard-earned money to these outrageous vultures sight-unseen!!

Love this company I had a really good experience with company . I asked a million questions and they were able to answer all of them patiently and respectfully, even though I must have called like 15 times. I've never ordered online before so I was a little nervous. I felt so much better after I spoke with them about purchasing online.

Long delay and poor communication, lack of urgency. Ordered our 90inch vanity and after almost 2 weeks was told there was a defect and would only be available a month and half out. We ran into this with another vendor and similar run around. Poor communication after reaching out about possible options - finally asked for a refund - got an email within minutes with a refund invoice. Then followed up with "Let us know if you need anything" ... seems a bit backwards, but probably common practice (allowing people to order products they say are available but not... seems like industry standard, sad) Off to the next one!

Restocking fee! Bought an entryway bench that was too small. Did not even open the box. Called for instructions to return and was told there was a 20% restocking fee that was "clearly marked" on their web site which took me some time to find! Applied to delicate items and larger items according to their website but my rectangularly shaped box weighed no more than 35 lbs. Operator said that "it's what the guys at the warehouse charge to retrieve and return the item from the high shelving". The restocking fee amounts to $80 of my hard-earned money! Buyer beware! I've shopped online at Pottery Barn, Home Decorators, Wayfair, Hayneedle and others and have never been charged a restocking fee!