Everything positive Our experiences with eFaucets have been nothing but positive. Their selection and prices are great and service afterward even better. We had purchased a Kohler tub/shower trim package, which arrived quickly, but I was unable to get it to fit properly. Emily in Customer Service proved quite knowledgeable about their products, assisted in the purchase of a replacement kit, and return and refund of the original one.

Quick and painless Item arrived as scheduled, on a pallet. I wasn’t home and missed the delivery scheduling call but it was not damaged and looks great. Quick turnaround time, price was comparable but no tax and shipping makes a big difference!

I would give zero if I could I would give zero if I could. I bought a toilet from them on Amazon. While attempting to install I realized it was the wrong size. I was told if I returned the item undamaged I would get a full refund less shipping. Because I attempted installation there was a small amount of wax residue on the bottom. They claimed it was damage. It was not. They charged me a $140 restocking charge. Beware!

From a Repeat Customer... Got such good service from eFaucets.com when we remodeled our first bathroom, we used them again when we remodeled the second one! Good selection, competitive prices, super quick shipping and helpful customer service.

Great product but a soggy delivery The order processing went off without a hitch! Very pleased with my new faucet in both looks and functionality. The only reason a higher rating won't be rewarded is due to the shipping. Delivery was made on a rainy day and while the carrier did put the box in a plastic bag the bag was put on the ground in such a way that water ran straight into the bag, soaking the box, instructions and even had water inside the bags that the faucet parts were packaged within the box! Was a mess! Otherwise, I'm a happy customer.