great products and I really liked the… great products and I really liked the website for searching for the right matchup. Only giving four stars because the shower trim took an extra week to arrive, and then the heavy handle was floating around in the box banging other pieces. Amazingly nothing was scratched or dented! The packaging issue was in the Moen box, probably not eFaucets fault.

Very good purchasing experience Overall, a very good purchasing experience. Delivery (R-L Carriers) was also very good. The products themselves (i.e., 2 Kohler Santa Rosa toilets, Model K3811... the 1.6 gal/flush model) are still being evaluated, as they have only been in use one day.

It was shipped in a box that was… It was shipped in a box that was smaller than the item's manufactures box which created the outer box to rip and expose the product in shipping. Luckily no damage occurred because UPS must have retaped the outer box. I have pictures and wish i could post so all could see what was on our doorstep when we came home from work.

Everything positive Our experiences with eFaucets have been nothing but positive. Their selection and prices are great and service afterward even better. We had purchased a Kohler tub/shower trim package, which arrived quickly, but I was unable to get it to fit properly. Emily in Customer Service proved quite knowledgeable about their products, assisted in the purchase of a replacement kit, and return and refund of the original one.

You need to revise your survey software I think your website is easy to navigate your product selection is excellent and your prices are great. If I have any negative feedback when I purchase anything online I can’t review my experience because you require the name of the person who helped me. Since I didn’t speak to anyone I am prohibited from completing the survey. Not a good design.