Very good purchasing experience Overall, a very good purchasing experience. Delivery (R-L Carriers) was also very good. The products themselves (i.e., 2 Kohler Santa Rosa toilets, Model K3811... the 1.6 gal/flush model) are still being evaluated, as they have only been in use one day.

Missing parts and no service.... I ordered the Kraus stainless steel sink. Upon arrival and subsequent install, I realized the bottom grid was missing from the box (similar to many other reviews). I have sent four messages asking for a replacement and have yet to receive a response from the company. Complete silence. The sink is fine and looks great. Too bad that the parts were incomplete and the service lacking.

Amazed Plumber! Even my plumber was amazed at the quality of my bathroom faucet. When leaving my home after installation, he asked me, "what was the name of that website again"? He even wrote it down so he would remember. He mentioned that it was a pleasure to install because of its high quality. I have ordered from e-faucets before and have never been disappointed. I wouldn't hesitate to recommend it to a friend! Susan M.

It was shipped in a box that was… It was shipped in a box that was smaller than the item's manufactures box which created the outer box to rip and expose the product in shipping. Luckily no damage occurred because UPS must have retaped the outer box. I have pictures and wish i could post so all could see what was on our doorstep when we came home from work.

great products and I really liked the… great products and I really liked the website for searching for the right matchup. Only giving four stars because the shower trim took an extra week to arrive, and then the heavy handle was floating around in the box banging other pieces. Amazingly nothing was scratched or dented! The packaging issue was in the Moen box, probably not eFaucets fault.