Quick and painless Item arrived as scheduled, on a pallet. I wasn’t home and missed the delivery scheduling call but it was not damaged and looks great. Quick turnaround time, price was comparable but no tax and shipping makes a big difference!

1) Customer service 1) Customer service, when I called, was excellent and the lady who assisted me, was very fluent in the product and helpful. 2) Shipment, as promised, arrived the following day. Perfect. 3) Bug: They shipped one extra sink and I, mistakingly, ordered 2 of what I needed, rather than 1. 4) Working out resolution now, but I am impressed by the way they do business.

I had purchased this towel rack in… I had purchased this towel rack in 2013. My husband used it like a grab bar and it finally broke. I was thrilled that I was able to go to eFaucets, look up my prior order and get the exact same one AND it was actually cheaper! I really like the simplicity of the Trinsic collection. As usual, eFaucets provided great service and I had it within three days of ordering.

It was shipped in a box that was… It was shipped in a box that was smaller than the item's manufactures box which created the outer box to rip and expose the product in shipping. Luckily no damage occurred because UPS must have retaped the outer box. I have pictures and wish i could post so all could see what was on our doorstep when we came home from work.

Excellent Customer Service My shower faucet is more than 22 years old but Delta Faucets still provided me with the replacement cartridge (RP19804) for free and free shipping. Earlier, I had to purchase a substitute part from Home Depot (for $42 plus HST) because the shower was leaking and had to be repaired soonest. We had to settle for the substitute product because according to Home Depot, Delta is now owned by a different company (the brand that we purchased). Thank you Delta Faucets for the free replacement cartridge.