1) Customer service 1) Customer service, when I called, was excellent and the lady who assisted me, was very fluent in the product and helpful. 2) Shipment, as promised, arrived the following day. Perfect. 3) Bug: They shipped one extra sink and I, mistakingly, ordered 2 of what I needed, rather than 1. 4) Working out resolution now, but I am impressed by the way they do business.

Amazed Plumber! Even my plumber was amazed at the quality of my bathroom faucet. When leaving my home after installation, he asked me, "what was the name of that website again"? He even wrote it down so he would remember. He mentioned that it was a pleasure to install because of its high quality. I have ordered from e-faucets before and have never been disappointed. I wouldn't hesitate to recommend it to a friend! Susan M.

You need to revise your survey software I think your website is easy to navigate your product selection is excellent and your prices are great. If I have any negative feedback when I purchase anything online I can’t review my experience because you require the name of the person who helped me. Since I didn’t speak to anyone I am prohibited from completing the survey. Not a good design.

Very good purchasing experience Overall, a very good purchasing experience. Delivery (R-L Carriers) was also very good. The products themselves (i.e., 2 Kohler Santa Rosa toilets, Model K3811... the 1.6 gal/flush model) are still being evaluated, as they have only been in use one day.

Great product but a soggy delivery The order processing went off without a hitch! Very pleased with my new faucet in both looks and functionality. The only reason a higher rating won't be rewarded is due to the shipping. Delivery was made on a rainy day and while the carrier did put the box in a plastic bag the bag was put on the ground in such a way that water ran straight into the bag, soaking the box, instructions and even had water inside the bags that the faucet parts were packaged within the box! Was a mess! Otherwise, I'm a happy customer.