Very good purchasing experience Overall, a very good purchasing experience. Delivery (R-L Carriers) was also very good. The products themselves (i.e., 2 Kohler Santa Rosa toilets, Model K3811... the 1.6 gal/flush model) are still being evaluated, as they have only been in use one day.

I have purchased lots of items during… I have purchased lots of items during our home renovation. Have been very pleased with their assistance in my purchases, excellent prices and the speed of delivery. In 2 days!!! Wouldn't purchase anywhere else!

I would give zero if I could I would give zero if I could. I bought a toilet from them on Amazon. While attempting to install I realized it was the wrong size. I was told if I returned the item undamaged I would get a full refund less shipping. Because I attempted installation there was a small amount of wax residue on the bottom. They claimed it was damage. It was not. They charged me a $140 restocking charge. Beware!

You need to revise your survey software I think your website is easy to navigate your product selection is excellent and your prices are great. If I have any negative feedback when I purchase anything online I can’t review my experience because you require the name of the person who helped me. Since I didn’t speak to anyone I am prohibited from completing the survey. Not a good design.

It was shipped in a box that was… It was shipped in a box that was smaller than the item's manufactures box which created the outer box to rip and expose the product in shipping. Luckily no damage occurred because UPS must have retaped the outer box. I have pictures and wish i could post so all could see what was on our doorstep when we came home from work.