I have purchased lots of items during… I have purchased lots of items during our home renovation. Have been very pleased with their assistance in my purchases, excellent prices and the speed of delivery. In 2 days!!! Wouldn't purchase anywhere else!

It was shipped in a box that was… It was shipped in a box that was smaller than the item's manufactures box which created the outer box to rip and expose the product in shipping. Luckily no damage occurred because UPS must have retaped the outer box. I have pictures and wish i could post so all could see what was on our doorstep when we came home from work.

Missing parts and no service.... I ordered the Kraus stainless steel sink. Upon arrival and subsequent install, I realized the bottom grid was missing from the box (similar to many other reviews). I have sent four messages asking for a replacement and have yet to receive a response from the company. Complete silence. The sink is fine and looks great. Too bad that the parts were incomplete and the service lacking.

1) Customer service 1) Customer service, when I called, was excellent and the lady who assisted me, was very fluent in the product and helpful. 2) Shipment, as promised, arrived the following day. Perfect. 3) Bug: They shipped one extra sink and I, mistakingly, ordered 2 of what I needed, rather than 1. 4) Working out resolution now, but I am impressed by the way they do business.

great products and I really liked the… great products and I really liked the website for searching for the right matchup. Only giving four stars because the shower trim took an extra week to arrive, and then the heavy handle was floating around in the box banging other pieces. Amazingly nothing was scratched or dented! The packaging issue was in the Moen box, probably not eFaucets fault.