1) Customer service 1) Customer service, when I called, was excellent and the lady who assisted me, was very fluent in the product and helpful. 2) Shipment, as promised, arrived the following day. Perfect. 3) Bug: They shipped one extra sink and I, mistakingly, ordered 2 of what I needed, rather than 1. 4) Working out resolution now, but I am impressed by the way they do business.

You need to revise your survey software I think your website is easy to navigate your product selection is excellent and your prices are great. If I have any negative feedback when I purchase anything online I can’t review my experience because you require the name of the person who helped me. Since I didn’t speak to anyone I am prohibited from completing the survey. Not a good design.

Very good purchasing experience Overall, a very good purchasing experience. Delivery (R-L Carriers) was also very good. The products themselves (i.e., 2 Kohler Santa Rosa toilets, Model K3811... the 1.6 gal/flush model) are still being evaluated, as they have only been in use one day.

Missing parts and no service.... I ordered the Kraus stainless steel sink. Upon arrival and subsequent install, I realized the bottom grid was missing from the box (similar to many other reviews). I have sent four messages asking for a replacement and have yet to receive a response from the company. Complete silence. The sink is fine and looks great. Too bad that the parts were incomplete and the service lacking.

I inadvertently chose the wrong finish… I inadvertently chose the wrong finish for my shower. I immediately ordered the replacement and it arrived very quickly and was very well packed. Customer service responded quickly and it is already on it's way back so I can get my refund.