Jende earned a lifelong customer today The Jende guys really know their stuff when it comes to sharpening and their products. I think I wasted about 2 hours of their time asking all kinds of questions, and they even sent me microscopic pictures to show how each product changed the edge. Freaking mind-blowing, let me tell you. Even though they are much more experienced at sharpening than I will ever be, I felt I still got treated as an equal. Every recommendation was meant to get me what I needed rather than what they wanted to force me to buy. They earned a lifelong customer today.

I was shopping for a good reed knife… I was shopping for a good reed knife and came accross Jende. Chris Tayler was out of town, in Taiwan actually, but still took the time to discuss the appropriate knife and give me an overview of the company. Chris represented the company with such professionalism that I’ll never go anywhere else and I’ll never forget the level of care I received from him. Also, I’ve had the knife for quite some time now and I absolutely love it. I still haven’t had to sharpen it!

Bad ,was not happy ! Bad – unacceptable !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Tom, of Jende Industries, is a sharpening wizard Tom is a sharpening wizard. His knowledge of his products and the art of sharpening is second to none. It’s amazing how he manages to ship from Taiwan and have things arrive stateside quicker than any of his competors I’ve tried who are actually in the states.

The customer service is amazing The customer service is amazing. They were willing and able to answer any and all of my question at almost any hour of the day. They treated me with respect and were wiling to help. The products I received were AMAZING. From steps to emulsions to stones. Everything was well packaged,labeled and had high fir and finish. I am definitely using them again.