The company is doing all they can… The company is doing as much as they can. I found that the acetylene nut on the torch set was bad. I contacted them and with out questioning me they sent another torch set. Unfortunately it was bad also. So I bout a nut from a different supplier and installed it. Now I have one working torch set.

Excellent customer service I had the misfortune of placing an order during a server upgrade of some sort, so I didn't receive any automated communications regarding the order. However, upon reaching out to Jende they responded very quickly and provided the tracking number for my package. It arrived in a timely manner, and I am very pleased with the products. Will definitely be ordering again!

I was shopping for a good reed knife… I was shopping for a good reed knife and came accross Jende. Chris Tayler was out of town, in Taiwan actually, but still took the time to discuss the appropriate knife and give me an overview of the company. Chris represented the company with such professionalism that I’ll never go anywhere else and I’ll never forget the level of care I received from him. Also, I’ve had the knife for quite some time now and I absolutely love it. I still haven’t had to sharpen it!

BUYER BEWARE. System was not as stated in terms of design, manufacturer and functionality. Poor customer service. Vendor is just requesting a customer review after a purchase that occurred 3 years ago. The took my money and ran.

Top notch service, great products I spent countless hours watching UToob videos and reading reviews on sharpening systems and decided to go with the Hapstone V7. I emailed Jende and then called them and they helped me get what I needed. The results are amazing. Everything in our home that has an edge on it is now wickedly sharp. We are an outdoors activity family engaging in hunting, fishing, camping and I’m a retired chef so my knife collection is fairly extensive. Every conceivable type of steel is represented in our collections and the Hapstone has handled them all. The only exception is recurved knives. The flat stones just aren’t made for that blade style, but I only have one so it’s not a big deal. Long story short, buy from Jende. You’re going to be happy.