Excellent customer service I had the misfortune of placing an order during a server upgrade of some sort, so I didn't receive any automated communications regarding the order. However, upon reaching out to Jende they responded very quickly and provided the tracking number for my package. It arrived in a timely manner, and I am very pleased with the products. Will definitely be ordering again!

Top notch service, great products I spent countless hours watching UToob videos and reading reviews on sharpening systems and decided to go with the Hapstone V7. I emailed Jende and then called them and they helped me get what I needed. The results are amazing. Everything in our home that has an edge on it is now wickedly sharp. We are an outdoors activity family engaging in hunting, fishing, camping and I’m a retired chef so my knife collection is fairly extensive. Every conceivable type of steel is represented in our collections and the Hapstone has handled them all. The only exception is recurved knives. The flat stones just aren’t made for that blade style, but I only have one so it’s not a big deal. Long story short, buy from Jende. You’re going to be happy.

Tom, of Jende Industries, is a sharpening wizard Tom is a sharpening wizard. His knowledge of his products and the art of sharpening is second to none. It’s amazing how he manages to ship from Taiwan and have things arrive stateside quicker than any of his competors I’ve tried who are actually in the states.

The customer service is amazing The customer service is amazing. They were willing and able to answer any and all of my question at almost any hour of the day. They treated me with respect and were wiling to help. The products I received were AMAZING. From steps to emulsions to stones. Everything was well packaged,labeled and had high fir and finish. I am definitely using them again.

The company is doing all they can… The company is doing as much as they can. I found that the acetylene nut on the torch set was bad. I contacted them and with out questioning me they sent another torch set. Unfortunately it was bad also. So I bout a nut from a different supplier and installed it. Now I have one working torch set.