Tanya
GBI was shopping for a good reed knife… I was shopping for a good reed knife and came accross Jende. Chris Tayler was out of town, in Taiwan actually, but still took the time to discuss the appropriate knife and give me an overview of the company. Chris represented the company with such professionalism that I’ll never go anywhere else and I’ll never forget the level of care I received from him. Also, I’ve had the knife for quite some time now and I absolutely love it. I still haven’t had to sharpen it!
DO NOT PURCHASE FROM THIS VENDOR.
GBBUYER BEWARE. System was not as stated in terms of design, manufacturer and functionality. Poor customer service. Vendor is just requesting a customer review after a purchase that occurred 3 years ago. The took my money and ran.
Jason Puckett
CAExcellent customer service I had the misfortune of placing an order during a server upgrade of some sort, so I didn't receive any automated communications regarding the order. However, upon reaching out to Jende they responded very quickly and provided the tracking number for my package. It arrived in a timely manner, and I am very pleased with the products. Will definitely be ordering again!
Andrew Shreeves
GBI was never able to sharpen this knife I was never able to sharpen this knife to my standards - it didn’t seem sharp when I got it and didn’t seem sharp after I paid the dealer I bought it from to sharpen it. I found a friend who was a Jende fan and gave it to him.
Kurt Heitkotter
GBThe company is doing all they can… The company is doing as much as they can. I found that the acetylene nut on the torch set was bad. I contacted them and with out questioning me they sent another torch set. Unfortunately it was bad also. So I bout a nut from a different supplier and installed it. Now I have one working torch set.