The company is doing all they can… The company is doing as much as they can. I found that the acetylene nut on the torch set was bad. I contacted them and with out questioning me they sent another torch set. Unfortunately it was bad also. So I bout a nut from a different supplier and installed it. Now I have one working torch set.

I would def recommend Jende Industries I would def recommend Jende Industries, I had a good experience ordering from them and there products are actually good. I bought the kangaroo strops and the diamond emulsions, the emulsions are not that cheap crap like chef knives to go has. I also purchased some spyderco stones for my KME . Overall they are top notch with fast shipping and good communication.👍

Excellent customer service I had the misfortune of placing an order during a server upgrade of some sort, so I didn't receive any automated communications regarding the order. However, upon reaching out to Jende they responded very quickly and provided the tracking number for my package. It arrived in a timely manner, and I am very pleased with the products. Will definitely be ordering again!

I’ve never once trusted a company as… I’ve never once trusted a company as much as I trust Jende- top of the line products, and Tom is an example of a great business owner who truly cares about each customer and will treat you right. I’ve bought dozens of stones and films from Jende and have never been disappointed . Each stone is very flat and presented well. Shipping does occasionally come from Taiwan so don’t be surprised if your package gets delayed, but it is well worth it to deal with such an upstanding company .

The customer service is amazing The customer service is amazing. They were willing and able to answer any and all of my question at almost any hour of the day. They treated me with respect and were wiling to help. The products I received were AMAZING. From steps to emulsions to stones. Everything was well packaged,labeled and had high fir and finish. I am definitely using them again.