Excellent customer service I had the misfortune of placing an order during a server upgrade of some sort, so I didn't receive any automated communications regarding the order. However, upon reaching out to Jende they responded very quickly and provided the tracking number for my package. It arrived in a timely manner, and I am very pleased with the products. Will definitely be ordering again!

I was never able to sharpen this knife I was never able to sharpen this knife to my standards - it didn’t seem sharp when I got it and didn’t seem sharp after I paid the dealer I bought it from to sharpen it. I found a friend who was a Jende fan and gave it to him.

The service is excellent The service is excellent, insightful and guiding to what you need and not selling what you don’t need or won’t benefit from. The knives are excellent, razor sharp and Tom is very genuine in helping. Jende was extra courteous is providing some customisation solutions which was helpful and sourcing some out of ordinary products. This is true customer centric service and I’m amazed with the knives. Very happy.

I was shopping for a good reed knife… I was shopping for a good reed knife and came accross Jende. Chris Tayler was out of town, in Taiwan actually, but still took the time to discuss the appropriate knife and give me an overview of the company. Chris represented the company with such professionalism that I’ll never go anywhere else and I’ll never forget the level of care I received from him. Also, I’ve had the knife for quite some time now and I absolutely love it. I still haven’t had to sharpen it!

The customer service is amazing The customer service is amazing. They were willing and able to answer any and all of my question at almost any hour of the day. They treated me with respect and were wiling to help. The products I received were AMAZING. From steps to emulsions to stones. Everything was well packaged,labeled and had high fir and finish. I am definitely using them again.