I've been using Jende for many years I've been using Jende for many years. On more than one occasion they had a product I needed when I could not find it elsewhere. They were also very helpful and knowledgeable about products when I had questions. They have been a step or two above other vendors who are not as knowledgeable about products and sharpening in general. The prices are competitive. Great consumer oriented place to shop.

Recieved a broken stone Recieved a broken stone, sent it to jende along with broken box. Was last stone I will buy

Stay away from JENDE Stay away from JENDE! Their customer service is terrible. I have contacted JENDE regarding faulty (major) part of the system and even though they have admitted the part was faulty in their first generation of systems and promised to replace the faulty part, they never did that. I chased JENDE company for more than a year now, send dozens of e-mails, messages through social platforms but it never worked. JENDE promised to send the faulty part three times but they never kept their word. JENDE is one of the worst company that I have dealt with.

The service is excellent The service is excellent, insightful and guiding to what you need and not selling what you don’t need or won’t benefit from. The knives are excellent, razor sharp and Tom is very genuine in helping. Jende was extra courteous is providing some customisation solutions which was helpful and sourcing some out of ordinary products. This is true customer centric service and I’m amazed with the knives. Very happy.

I’ve never once trusted a company as… I’ve never once trusted a company as much as I trust Jende- top of the line products, and Tom is an example of a great business owner who truly cares about each customer and will treat you right. I’ve bought dozens of stones and films from Jende and have never been disappointed . Each stone is very flat and presented well. Shipping does occasionally come from Taiwan so don’t be surprised if your package gets delayed, but it is well worth it to deal with such an upstanding company .