We ordered three sandwich prep tables … We ordered three sandwich prep tables and received everything in perfect condition. The delivery time was so quick from the day we placed out order. I would definitely order from Vortex Refrigeration again and let my friends know about Vortex as well. Thanks Vortex Refrigeration for smooth transaction and great customer service. He made it very easy to place this order.

Order freezer it was damaged and refuse… Order freezer it was damaged and refuse to do anything about it …. Won’t be doing biz with them again !!! Figure u would say that, how does one inspect the item, when it’s cover with 50lbs of cardboard and driver was in out in a flash, that’s why u have insurance for ur biz…. Please Why U filing with fedex ? It wasn’t fedex that deliver it !!

Purchased 2 freezers and 1 refegiratorn - Buyer Beware Purchased 2 freezers and 1 refegirator. From righ when we received them we have had nothing but problems with all 3 units. Freezers were not calibrated from factory correctly and keep freezing up. Additionally, the refrigerator has been having an issue cooling down now and we cannot get anybody from Vortex to support us in getting a service company out. Vortex is not helping with getting us one. Their support is not good and they do not follow up with you. These units have been under warranty for a year and I am afraid of what will happen out of warranty. There are a lot of other products to check out and I would stay away from this company in the future.

I've been calling vortex and emailing… I've been calling vortex and emailing (Mike the service manager specifically) for a while and havent gotten a response. We ordered a part for a refrigerator on the 7/2 and paid for the part. We received no tracking info and the part is still not delivered and Mike wont return our calls. It's been almost 2 weeks with no update. I just spoke with Angelo and he explained to me the delay, there seemed to be a lapse in communication with the shipping company and me. The good news is the part is on the way!

Great experience with this company Wow! Customer service was great. I talked to the customer service rep on the phone and he was able to assist and help in anyway possible. This was my first time buying restaurant equipment and I will definitely come back to vortex. The manager made the experience great and he was helpful with any questions I had. My equipment works like a charm and it came brand new in a box. Very clean equipment. Thanks Vortex!