Buying such a large piece of furniture… Buying such a large piece of furniture online made me nervous because I thought it wouldn't look as wonderful as the photographs. However, I'm glad I took the risk. My hopes were exceeded by this coffee table, which features an amazing wood grain pattern and adjustable lighting. A welcome surprise was the ample storage space provided by the pull-out drawers, which could accommodate all of my belongings. Thanks to the detailed directions, assembly was a breeze. Overall, the elegant style and superior finish of this coffee table have completely changed my living space. It's a statement piece rather than just furniture, which is why I'm in love with it. I'm overjoyed with my buy!

Hernest Untrustworthy We bought a small couch that pulls out into a bed from Hernest for almost $900. It’s got almost no cushion anywhere on it. It’s cheap, overpriced , Chinese garbage. We have been trying to return the couch for a week. Every time we call or email they list the same two excuses for not sending a return label. It’s either, “they need to check with their team and shipping company first” or that “they’re emailing a questionnaire for us to fill out”. We have answered all of their questions, questionnaires, and requests for photos. They offered us $300 compensation and we could keep the couch. We don’t want the couch! We want a refund and a return label! When you talk to their representatives, they feel like scammers. They will do what it takes to wear you down so that you’re unable to get refunded. They are trying to wait us out until the 30 day return period is over and we get stuck with a $900 piece of junk. I don’t trust this company.

They made it right UPDATE: After the company saw this review they reached out, provided me with a return shipping label and issued a full refund. The customer service team stayed in contact every couple of days until the return was received by their warehouse. They took a bad experience and turned it around. I will certainly purchase from them again based on this experience. We pre-ordered a really beautiful convertible couch from Hernest. It arrived ahead of schedule, and had great packaging. The problem is, as a bed it is incredibly uncomfortable and will have to be returned. I have tried contacting customer service several times via phone and also email. I cannot get in touch with anyone to figure out how to return the item. I would love to hear from someone about order number YT1000115356. Thank you!

Absolutely amazing company Absolutely amazing company! Amazing communication! Amazing customer service! Trustworthy! I have never had such a wonderful experience when purchasing furniture in the past. Hernest sells top quality furniture! My item had some missing pieces and as soon as I contacted them, they quickly sent out the correct pieces. Hilda was the sweet customer service representative that I was working with and she was so sweet and made every effort to make sure that I was happy! I highly recommend this company and I will definitely purchase from them again!

OUTSTANDING Customer Service Ordered 4 dining chairs that more than met my expectations. Unfortunately they didn’t work with my table. I would like to thank Hilda, my customer service rep, who handled my order, the ensuing trucking issues, and the return process. She provided daily contact ensuring I was completely satisfied. I can attest to Hernest excellent customer service which is not often found today. Kudos to Hernest. I will continue to purchase from Hernest without hesitation.