Above Expectations I ordered a custom order sofa. The order was scheduled with an estimated 5 month delivery date. However, the item arrived in 2 months (less a missing storage drawer). The support team notified me of the missing part before the delivery. I must say that showed me a company that put their customers first. In addition, to receive the item early added another star to the review of Hernest! I was given the opportunity to receive a discount or wait the additional months for the drawer. I chose the latter. For this I rate them above expectations. PROS: Now let's talk about this beautiful piece of furniture: Unique, Quality Construction, & Contemporary Design! Love it! Superior Customer Service Team. The agent I dealt with was Hilda. My satisfaction was her utmost goal. CONS: Poor assembly manual, no detail information on # of nuts & screws and what to use where. Which was the cause of user damage durning the assembly. However, again the customer service team was able to resolve the issue of replacing the damaged part. Will continue to look to this company when replacing items in my home.

Okay ordered a dresser n nightstand Okay ordered a dresser n nightstand. Dresser came in two boxes. Lots assembly nightstand never came Multiple times reached out to them. Said tracking but 16 weeks later never got it. Still fighting for refund.

Buying such a large piece of furniture… Buying such a large piece of furniture online made me nervous because I thought it wouldn't look as wonderful as the photographs. However, I'm glad I took the risk. My hopes were exceeded by this coffee table, which features an amazing wood grain pattern and adjustable lighting. A welcome surprise was the ample storage space provided by the pull-out drawers, which could accommodate all of my belongings. Thanks to the detailed directions, assembly was a breeze. Overall, the elegant style and superior finish of this coffee table have completely changed my living space. It's a statement piece rather than just furniture, which is why I'm in love with it. I'm overjoyed with my buy!

Really love this vanity Omg I love this vanity soooo much! It's sturdy, gorgeous, and has tons of room. The LED light system is a cool feature, and I love that I can adjust the brightness. The white finish and gold handles are beautiful. The drawers are spacious and well-designed, perfect for organizing my makeup and hair supplies. It's become an essential part of my daily routine. Putting it together was easy with clear instructions. The customer service was exceptional, demonstrating both professional skills and a friendly attitude. This vanity exceeded my expectations!

If I could give ZERO stars I would If I could give zero stars I would. The couch was more like a bench with minimal fabric joined together with velcro and staples. The day it arrived we called to return it after putting it together and realizing it was NOT what we expected. We were asked repeatedly if we would take a $100 then $150 then $200 refund to keep the furniture. We declined and asked to proceed with the return. We have been getting the run around and stalling tactics in email communications again sending emails asking if we would take the discount to keep the furniture-again no. We were told we had to be within 30 days-we were within 10 days of ordering and same day as shipping. Then they told us they would send someone to pick it up April 1st only AFTER I send many photos to prove the packaging was secure and all materials were in tact. Then the date was April 4th. When I asked for the packing slip I was told I had to confirm there was a pallet there for pick up-no pallet was ever delivered with the original delivery. This all started on March 26th. For 7 days i've been trying to get them to return the terrible couch and get my money back. All I want is for this to be over. ABSOLUTE WORST! Update (4/8/24) In response to their response to my review-this is a false narrative. Also the shipping label that was sent was for a "Rotarty Cultivator" and supplied by an LLC that wasn't Hernest but carries the same address in Kent WA as Hernest-again BUYER BEWARE this is some shaddy business. I did receive my refund but ONLY after Almost 2 weeks, a phone call-where I was haggled then 20+ emails where again I was being haggled only until 1. provided their own return policy to them to reiterate meeting the parameters 2. took the first steps of legal action by starting a demand letter 3. threatened to contact BBB and 4. started to leave reviews of the experience to finally stop being hassled and get action. I will never buy from this company again.