Great Customer Service for my Issue We received an outdoor Deck Box as a wedding gift last Fall. It was purchased on Amazon and supplied by Hernest. I did not try to assemble it until this Spring (after the snow was gone) and when I opened the box, I realized it was missing the Hardware Kit (Screws, Hinges, Latch, etc...). I contacted the phone number listed and the support team was very friendly and helpful. Rather than wait several weeks for a replacement Hardware Kit to be sent, they offered to send a complete new replacement Deck Box. I had the new box in a few days and it assembled with no issues. The communication was excellent and I am completely satisfied with the product and company. Thank You for your help.

Buying such a large piece of furniture… Buying such a large piece of furniture online made me nervous because I thought it wouldn't look as wonderful as the photographs. However, I'm glad I took the risk. My hopes were exceeded by this coffee table, which features an amazing wood grain pattern and adjustable lighting. A welcome surprise was the ample storage space provided by the pull-out drawers, which could accommodate all of my belongings. Thanks to the detailed directions, assembly was a breeze. Overall, the elegant style and superior finish of this coffee table have completely changed my living space. It's a statement piece rather than just furniture, which is why I'm in love with it. I'm overjoyed with my buy!

Amazing Customer Experience I ordered a dresser, but unfortunately, it didn't work out for us since it was a pre-order, and I found another option that could be delivered faster. However, I want to highlight that the return process for the dresser was incredibly easy. Hilda, our customer service representative, was very responsive and provided one of the best return experiences I've had with furniture. Hernest has excellent customer service, and I will definitely purchase from them again.

This was our "house warming gift" from… This was our "house warming gift" from my parents. My husband and I purchased our first home. We wanted something for our living room tv area that didn't feel boring or basics. There was no damage to any of the pieces when it arrived. The fireplace looks fantastic and puts out a lot of heat. This feels luxury and custom. It really makes warms up the room and makes it feel welcoming. We have kids who love this as well. They enjoyed that the lights change colors and makes it feel more "cozy" for family movie night. Overall, it's stunning and we love it!

Don’t waste your money My mother bought a sofa sleeper online from this company for over $700. When it arrived, it was super hard to put together. Once it was assembled, it looked like something that came from a thrift store. It is so hard it is like sitting on a concrete bench. There is no liner in the storage box. I have reached out to get a refund a half a credit anything since we are past 30 days and I do not have the original box. I am getting confrontation. First impressions are the most important! I would never recommend buying from here.