Margaret Boyle
GBOrdered 2 cast iron pans Ordered 2 cast iron pans. Upon arrival I realized I had ordered wrong pans. Called customer service and told them I was sending back products. I was told by 2 DIFFERENT customer service people to use the label on the bottom portion of order information sheet enclosed in box and bring to UPS store. UPS store could not use the labels without charging for the return, 2 boxes totaling $71.70 to return. Placed call to customer service, they said I should have gotten return label with QR code......I WAS NOT GIVEN CORRECT INFO, but too bad for me!! No refund for return shipping. I WILL NEVER ORDER FROM THIS COMPANY AGAIN!!!!
Aris Kent
GBSeattle store Seattle store: Thank you Kendall for greeting us, assisting us with our purchases, and making our time in the store pleasant and memorable. We appreciate you. The personal experience and the quality of the products are the reasons we trade at Sur La Table.
Ryan C.
GBExcellent customer service Excellent customer service. We had reserved tickets for a cooking class, but came down with an illness the day of the event. Sur la Table refunded our purchase without question. We’re sad to miss the class, but glad that we’ll be able to rebook without issue
Shelly
GBAwesome products and customer service! I recently ordered 3 fish spatulas, on the buy 2; get one free deal. Apparently, I did not complete the check-out properly and only two arrived. I contacted Sur La Table and Rafael took care of the problem immediately; no questions asked! I really like Sur La Table, for their quality products and good prices, as well as their customer service! You are dealing with a high-quality company, supported by its conscientious personnel. Great job, Rafael!!
Michelle Briggs
GBMy 6 bistro bowls arrived today My 6 bistro bowls arrived today, unfortunately 1 bowl was damaged. I called CS & Itzel took care of the issue smoothly & quickly! I was ready to send pictures I took of damaged bowl, but was told it’s not necessary. Itzel generated a replacement order for the one bowl & I should receive it in the next 5 business days. Then she made sure I received an email detailing our conversation & next steps. Itzel handled all quickly & professionally.