Dana Arnim
GBPoor Quality Sur La Table product I received a gift of a Sur La Table brand enameled cast iron cook pot. Within less than one year there were over 7 chips on the bottom and one on the handle. Previously, I had been using a Le Creuset pot for over 40 years with no such damage. Because I wanted a color Le Creuset did not have, I chose the Sur La Table, thinking the quality would be similar. When I wrote and sent photos to SLT, they declined to replace my pot. I will never purchase another pot from them, as the quality is inferior.
Margaret Boyle
GBOrdered 2 cast iron pans Ordered 2 cast iron pans. Upon arrival I realized I had ordered wrong pans. Called customer service and told them I was sending back products. I was told by 2 DIFFERENT customer service people to use the label on the bottom portion of order information sheet enclosed in box and bring to UPS store. UPS store could not use the labels without charging for the return, 2 boxes totaling $71.70 to return. Placed call to customer service, they said I should have gotten return label with QR code......I WAS NOT GIVEN CORRECT INFO, but too bad for me!! No refund for return shipping. I WILL NEVER ORDER FROM THIS COMPANY AGAIN!!!!
Aris Kent
GBSeattle store Seattle store: Thank you Kendall for greeting us, assisting us with our purchases, and making our time in the store pleasant and memorable. We appreciate you. The personal experience and the quality of the products are the reasons we trade at Sur La Table.
Jenni Roer
GBI purchased a set of 6 wine glasses for my daughter and son-in-law I purchased a set of 6 wine glasses for my daughter and son-in-laws second anniversary. One arrived damaged. I called and Itzel quickly helped me by arranging for a replacement to be sent at no cost - totally hassle free! Itzel was very courteous and professional. Thanks for making my gift right!
Libbey Moore
GBBEST CUSTOMER SERVICE Received an order from Sur LA Table, and several pieces were broken. I immediately called customer service and everything has been resolved within less than 24 hours. I'm extremely impressed with how it all was handled.