Sur La Table Customer Service Ineffective I’ve tried three times to order a Le Creuset Buffet Casserole and each time it’s been cancelled. Having reached out to their customer service area, I was told the order was cancelled and no other explanation. I could see the orders when they were placed and the order numbers and then shortly thereafter they were cancelled. You would think customer service would be able to tell you why the order was cancelled but it was plainly obvious that they didn’t want to go the extra step to determine why. This item was to be a bridal shower gift for my daughter and now it looks like I’ll have to go elsewhere to make my purchase. Very disappointing!!

Cast-iron skillet bliss I ordered a cast-iron skillet on Black Friday, and I learned later that the item was discontinued. Sur La Table's Christopher helped me find a comparable product in a different color and honored the holiday sales price. I'm extremely grateful to Christopher and the company for doing so. My wife is sure to enjoy this Christmas gift as she loves cooking with Le Creuset products. Many thanks!

Seattle store Seattle store: Thank you Kendall for greeting us, assisting us with our purchases, and making our time in the store pleasant and memorable. We appreciate you. The personal experience and the quality of the products are the reasons we trade at Sur La Table.

Great Customer Service Great Customer Service I had forgotten to apply the coupon code to my order. When I realized it I messaged customer service. They said they couldn’t do anything until my order shipped and gave me a number to call. The young man Adrian was extremely helpful, looked up my order and applied the coupon code. He then told me how much of a refund I would be getting back. I really appreciated his time and help in taking care of this.

BEST CUSTOMER SERVICE Received an order from Sur LA Table, and several pieces were broken. I immediately called customer service and everything has been resolved within less than 24 hours. I'm extremely impressed with how it all was handled.