Grumpy Nasty management at Boca Raton… For the second time at the Boca Raton store we experienced grumpy and nasty staff. We went in to take our second cooking class. We have enjoyed both of the chefs in these classes. However management at the store leaves a lot to be desired. We have decided we will not return. We had a $10 credit from a class that they canceled a year ago. Our friends called up and got there refund in 3 minutes. It took them 40 minutes to come up with a way to give us our $10. In every way this business is mismanaged.

Awesome products and customer service! I recently ordered 3 fish spatulas, on the buy 2; get one free deal. Apparently, I did not complete the check-out properly and only two arrived. I contacted Sur La Table and Rafael took care of the problem immediately; no questions asked! I really like Sur La Table, for their quality products and good prices, as well as their customer service! You are dealing with a high-quality company, supported by its conscientious personnel. Great job, Rafael!!

Great Customer Service Great Customer Service I had forgotten to apply the coupon code to my order. When I realized it I messaged customer service. They said they couldn’t do anything until my order shipped and gave me a number to call. The young man Adrian was extremely helpful, looked up my order and applied the coupon code. He then told me how much of a refund I would be getting back. I really appreciated his time and help in taking care of this.

Ordered 2 cast iron pans Ordered 2 cast iron pans. Upon arrival I realized I had ordered wrong pans. Called customer service and told them I was sending back products. I was told by 2 DIFFERENT customer service people to use the label on the bottom portion of order information sheet enclosed in box and bring to UPS store. UPS store could not use the labels without charging for the return, 2 boxes totaling $71.70 to return. Placed call to customer service, they said I should have gotten return label with QR code......I WAS NOT GIVEN CORRECT INFO, but too bad for me!! No refund for return shipping. I WILL NEVER ORDER FROM THIS COMPANY AGAIN!!!!

I called Sur La table this morning to… I called Sur La table this morning to confirm an order placed last evening, in which I never received an order confirmation. Daemon was extremely pleasant in reassuring me that the order was placed and was successful. Not only was he extremely helpful, but answered my call in a very cheerful voice. Which early in the morning surprised me, and I even commented this to him. More people in CS should be as professional as Deamon and eager to help as he was. I’m very great full. Janet Lourian