Ryan C.
GBExcellent customer service Excellent customer service. We had reserved tickets for a cooking class, but came down with an illness the day of the event. Sur la Table refunded our purchase without question. We’re sad to miss the class, but glad that we’ll be able to rebook without issue
Libbey Moore
GBBEST CUSTOMER SERVICE Received an order from Sur LA Table, and several pieces were broken. I immediately called customer service and everything has been resolved within less than 24 hours. I'm extremely impressed with how it all was handled.
Aris Kent
GBSeattle store Seattle store: Thank you Kendall for greeting us, assisting us with our purchases, and making our time in the store pleasant and memorable. We appreciate you. The personal experience and the quality of the products are the reasons we trade at Sur La Table.
Dana Arnim
GBPoor Quality Sur La Table product I received a gift of a Sur La Table brand enameled cast iron cook pot. Within less than one year there were over 7 chips on the bottom and one on the handle. Previously, I had been using a Le Creuset pot for over 40 years with no such damage. Because I wanted a color Le Creuset did not have, I chose the Sur La Table, thinking the quality would be similar. When I wrote and sent photos to SLT, they declined to replace my pot. I will never purchase another pot from them, as the quality is inferior.
Brian
GBProblem resolved We originally had a shipping problem but their customer service resolved th eissue with a refund.