Do not order a product from this company! Do NOT order a product from this company. I ordered a Bonavit coffee maker that "went south" three months after purchase. I contacted La Sur and finally got through to rep who was singularly unhelpful. She told me it was not La Sur's problem, brushed me off, gave me the number for Bonavita and that was it. No help whatsoever. I will NEVER order another product through this company.

BEST CUSTOMER SERVICE Received an order from Sur LA Table, and several pieces were broken. I immediately called customer service and everything has been resolved within less than 24 hours. I'm extremely impressed with how it all was handled.

Poor Quality Sur La Table product I received a gift of a Sur La Table brand enameled cast iron cook pot. Within less than one year there were over 7 chips on the bottom and one on the handle. Previously, I had been using a Le Creuset pot for over 40 years with no such damage. Because I wanted a color Le Creuset did not have, I chose the Sur La Table, thinking the quality would be similar. When I wrote and sent photos to SLT, they declined to replace my pot. I will never purchase another pot from them, as the quality is inferior.

Great Customer Service Great Customer Service I had forgotten to apply the coupon code to my order. When I realized it I messaged customer service. They said they couldn’t do anything until my order shipped and gave me a number to call. The young man Adrian was extremely helpful, looked up my order and applied the coupon code. He then told me how much of a refund I would be getting back. I really appreciated his time and help in taking care of this.

Grumpy Nasty management at Boca Raton… For the second time at the Boca Raton store we experienced grumpy and nasty staff. We went in to take our second cooking class. We have enjoyed both of the chefs in these classes. However management at the store leaves a lot to be desired. We have decided we will not return. We had a $10 credit from a class that they canceled a year ago. Our friends called up and got there refund in 3 minutes. It took them 40 minutes to come up with a way to give us our $10. In every way this business is mismanaged.