Joel Monroy
GBHad a great experience Had a great experience. Bought a pan for my mother for Christmas and ended up not liking it. return window passed and was unable to return to store. Called customer service and they helped me with the return! THANK YOU
Sigem
GBOutlet item for Regular price I had ordered 3 mixing bowls and found one of them had a wrong price sticker and big SCRATCH on the bottom like it came from the outlet store. I contacted the customer service and got QR code for the return label. But the QR code was not accepted at the authorized store near me, so I had to drive far to find the UPS store. All things happened because SLT sent me the wrong and damaged item. And it cost me extra money (for gas and time) to return it. Small but it shouldn't be needed and feel not fair at all. I liked the shop before but won't use and recommend anymore. *2024/04/27 I received the replacement mixing bowl, and it has the same conditions, the wrong price sticker and big scratch, AGAIN! I contacted the customer service soon, but no reply from them so far. I just want the mixing bowl on your web site with normal/perfect condition, not the scratch one with the outlet price.
Philip
GBCast-iron skillet bliss I ordered a cast-iron skillet on Black Friday, and I learned later that the item was discontinued. Sur La Table's Christopher helped me find a comparable product in a different color and honored the holiday sales price. I'm extremely grateful to Christopher and the company for doing so. My wife is sure to enjoy this Christmas gift as she loves cooking with Le Creuset products. Many thanks!
Brian
GBProblem resolved We originally had a shipping problem but their customer service resolved th eissue with a refund.
Customer
GBGreat Customer Service Great Customer Service I had forgotten to apply the coupon code to my order. When I realized it I messaged customer service. They said they couldn’t do anything until my order shipped and gave me a number to call. The young man Adrian was extremely helpful, looked up my order and applied the coupon code. He then told me how much of a refund I would be getting back. I really appreciated his time and help in taking care of this.