BEST CUSTOMER SERVICE Received an order from Sur LA Table, and several pieces were broken. I immediately called customer service and everything has been resolved within less than 24 hours. I'm extremely impressed with how it all was handled.

Chris from Sur La Table was WONDERFUL… Chris from Sur La Table was WONDERFUL in handling my inquiry regarding "warped" lids on the Staub mini pumpkin cocottes I ordered. He was knowledgeable, quick, polite and left me overwhelmed with gratitude! I believe I have never had such a good experience with Customer Service ever! Sur La Table, Chris deserves a raise and a promotion!! Thank you Chris!

Poor Customer Service Sur La Table My boyfriend and I booked an in-person class around 12pm for that evening at 4pm and when we got there were told there “might not be room for us” because our rsvp “just came in” so I was immediately stressed and nervous that I paid so much for a date night that wasn’t even going to happen. We brought our own wine and were told to go put it back in our car they don’t allow it per (Colorado) state law, so we did, just to see another couple in the class was permitted to drink theirs and was doing so during the class. With all this, we were a little thrown off but eased into the class with a welcoming chef and instructions to start cooking. When we were given our steak cuts (the main dinner portion) we had the two SMALLEST pieces of the whole class and felt jipped especially on top of the other unwelcoming treatment. This class did not meet expectations of a romantic date night, nor felt worth the price.

Outlet item for Regular price I had ordered 3 mixing bowls and found one of them had a wrong price sticker and big SCRATCH on the bottom like it came from the outlet store. I contacted the customer service and got QR code for the return label. But the QR code was not accepted at the authorized store near me, so I had to drive far to find the UPS store. All things happened because SLT sent me the wrong and damaged item. And it cost me extra money (for gas and time) to return it. Small but it shouldn't be needed and feel not fair at all. I liked the shop before but won't use and recommend anymore. *2024/04/27 I received the replacement mixing bowl, and it has the same conditions, the wrong price sticker and big scratch, AGAIN! I contacted the customer service soon, but no reply from them so far. I just want the mixing bowl on your web site with normal/perfect condition, not the scratch one with the outlet price.

My 6 bistro bowls arrived today My 6 bistro bowls arrived today, unfortunately 1 bowl was damaged. I called CS & Itzel took care of the issue smoothly & quickly! I was ready to send pictures I took of damaged bowl, but was told it’s not necessary. Itzel generated a replacement order for the one bowl & I should receive it in the next 5 business days. Then she made sure I received an email detailing our conversation & next steps. Itzel handled all quickly & professionally.