Outlet item for Regular price I had ordered 3 mixing bowls and found one of them had a wrong price sticker and big SCRATCH on the bottom like it came from the outlet store. I contacted the customer service and got QR code for the return label. But the QR code was not accepted at the authorized store near me, so I had to drive far to find the UPS store. All things happened because SLT sent me the wrong and damaged item. And it cost me extra money (for gas and time) to return it. Small but it shouldn't be needed and feel not fair at all. I liked the shop before but won't use and recommend anymore. *2024/04/27 I received the replacement mixing bowl, and it has the same conditions, the wrong price sticker and big scratch, AGAIN! I contacted the customer service soon, but no reply from them so far. I just want the mixing bowl on your web site with normal/perfect condition, not the scratch one with the outlet price.

Terrible online order policy! Terrible online order policy! I just went to the Palo Alto, CA retail store to pick up a promo item that was purchased five days ago and was told that online orders are refunded after four days if not picked up. It’s not like there is a SLT store on every corner! Furthermore, when asked if I can just repurchase it since I’m there they would not honor the the price I paid but would happily charge me the full retail. This is the kind of customer service they sends businesses to the grave. Needless to say I’ve unsubscribed and won’t be purchasing anything from SLT again.

Had a great experience Had a great experience. Bought a pan for my mother for Christmas and ended up not liking it. return window passed and was unable to return to store. Called customer service and they helped me with the return! THANK YOU

I called Sur La table this morning to… I called Sur La table this morning to confirm an order placed last evening, in which I never received an order confirmation. Daemon was extremely pleasant in reassuring me that the order was placed and was successful. Not only was he extremely helpful, but answered my call in a very cheerful voice. Which early in the morning surprised me, and I even commented this to him. More people in CS should be as professional as Deamon and eager to help as he was. I’m very great full. Janet Lourian

Seattle store Seattle store: Thank you Kendall for greeting us, assisting us with our purchases, and making our time in the store pleasant and memorable. We appreciate you. The personal experience and the quality of the products are the reasons we trade at Sur La Table.