Ordered 2 cast iron pans Ordered 2 cast iron pans. Upon arrival I realized I had ordered wrong pans. Called customer service and told them I was sending back products. I was told by 2 DIFFERENT customer service people to use the label on the bottom portion of order information sheet enclosed in box and bring to UPS store. UPS store could not use the labels without charging for the return, 2 boxes totaling $71.70 to return. Placed call to customer service, they said I should have gotten return label with QR code......I WAS NOT GIVEN CORRECT INFO, but too bad for me!! No refund for return shipping. I WILL NEVER ORDER FROM THIS COMPANY AGAIN!!!!

Grumpy Nasty management at Boca Raton… For the second time at the Boca Raton store we experienced grumpy and nasty staff. We went in to take our second cooking class. We have enjoyed both of the chefs in these classes. However management at the store leaves a lot to be desired. We have decided we will not return. We had a $10 credit from a class that they canceled a year ago. Our friends called up and got there refund in 3 minutes. It took them 40 minutes to come up with a way to give us our $10. In every way this business is mismanaged.

Outlet item for Regular price I had ordered 3 mixing bowls and found one of them had a wrong price sticker and big SCRATCH on the bottom like it came from the outlet store. I contacted the customer service and got QR code for the return label. But the QR code was not accepted at the authorized store near me, so I had to drive far to find the UPS store. All things happened because SLT sent me the wrong and damaged item. And it cost me extra money (for gas and time) to return it. Small but it shouldn't be needed and feel not fair at all. I liked the shop before but won't use and recommend anymore. *2024/04/27 I received the replacement mixing bowl, and it has the same conditions, the wrong price sticker and big scratch, AGAIN! I contacted the customer service soon, but no reply from them so far. I just want the mixing bowl on your web site with normal/perfect condition, not the scratch one with the outlet price.

BEST CUSTOMER SERVICE Received an order from Sur LA Table, and several pieces were broken. I immediately called customer service and everything has been resolved within less than 24 hours. I'm extremely impressed with how it all was handled.

Great Customer Service Great Customer Service I had forgotten to apply the coupon code to my order. When I realized it I messaged customer service. They said they couldn’t do anything until my order shipped and gave me a number to call. The young man Adrian was extremely helpful, looked up my order and applied the coupon code. He then told me how much of a refund I would be getting back. I really appreciated his time and help in taking care of this.