Sur La Table Customer Service Ineffective I’ve tried three times to order a Le Creuset Buffet Casserole and each time it’s been cancelled. Having reached out to their customer service area, I was told the order was cancelled and no other explanation. I could see the orders when they were placed and the order numbers and then shortly thereafter they were cancelled. You would think customer service would be able to tell you why the order was cancelled but it was plainly obvious that they didn’t want to go the extra step to determine why. This item was to be a bridal shower gift for my daughter and now it looks like I’ll have to go elsewhere to make my purchase. Very disappointing!!

BEST CUSTOMER SERVICE Received an order from Sur LA Table, and several pieces were broken. I immediately called customer service and everything has been resolved within less than 24 hours. I'm extremely impressed with how it all was handled.

Terrible online order policy! Terrible online order policy! I just went to the Palo Alto, CA retail store to pick up a promo item that was purchased five days ago and was told that online orders are refunded after four days if not picked up. It’s not like there is a SLT store on every corner! Furthermore, when asked if I can just repurchase it since I’m there they would not honor the the price I paid but would happily charge me the full retail. This is the kind of customer service they sends businesses to the grave. Needless to say I’ve unsubscribed and won’t be purchasing anything from SLT again.

Seattle store Seattle store: Thank you Kendall for greeting us, assisting us with our purchases, and making our time in the store pleasant and memorable. We appreciate you. The personal experience and the quality of the products are the reasons we trade at Sur La Table.

Chris from Sur La Table was WONDERFUL… Chris from Sur La Table was WONDERFUL in handling my inquiry regarding "warped" lids on the Staub mini pumpkin cocottes I ordered. He was knowledgeable, quick, polite and left me overwhelmed with gratitude! I believe I have never had such a good experience with Customer Service ever! Sur La Table, Chris deserves a raise and a promotion!! Thank you Chris!