Had a great experience Had a great experience. Bought a pan for my mother for Christmas and ended up not liking it. return window passed and was unable to return to store. Called customer service and they helped me with the return! THANK YOU

Chris from Sur La Table was WONDERFUL… Chris from Sur La Table was WONDERFUL in handling my inquiry regarding "warped" lids on the Staub mini pumpkin cocottes I ordered. He was knowledgeable, quick, polite and left me overwhelmed with gratitude! I believe I have never had such a good experience with Customer Service ever! Sur La Table, Chris deserves a raise and a promotion!! Thank you Chris!

Poor Quality Sur La Table product I received a gift of a Sur La Table brand enameled cast iron cook pot. Within less than one year there were over 7 chips on the bottom and one on the handle. Previously, I had been using a Le Creuset pot for over 40 years with no such damage. Because I wanted a color Le Creuset did not have, I chose the Sur La Table, thinking the quality would be similar. When I wrote and sent photos to SLT, they declined to replace my pot. I will never purchase another pot from them, as the quality is inferior.

Problem resolved We originally had a shipping problem but their customer service resolved th eissue with a refund.

I called Sur La table this morning to… I called Sur La table this morning to confirm an order placed last evening, in which I never received an order confirmation. Daemon was extremely pleasant in reassuring me that the order was placed and was successful. Not only was he extremely helpful, but answered my call in a very cheerful voice. Which early in the morning surprised me, and I even commented this to him. More people in CS should be as professional as Deamon and eager to help as he was. I’m very great full. Janet Lourian