Excellent customer service Excellent customer service. We had reserved tickets for a cooking class, but came down with an illness the day of the event. Sur la Table refunded our purchase without question. We’re sad to miss the class, but glad that we’ll be able to rebook without issue

Outlet item for Regular price I had ordered 3 mixing bowls and found one of them had a wrong price sticker and big SCRATCH on the bottom like it came from the outlet store. I contacted the customer service and got QR code for the return label. But the QR code was not accepted at the authorized store near me, so I had to drive far to find the UPS store. All things happened because SLT sent me the wrong and damaged item. And it cost me extra money (for gas and time) to return it. Small but it shouldn't be needed and feel not fair at all. I liked the shop before but won't use and recommend anymore. *2024/04/27 I received the replacement mixing bowl, and it has the same conditions, the wrong price sticker and big scratch, AGAIN! I contacted the customer service soon, but no reply from them so far. I just want the mixing bowl on your web site with normal/perfect condition, not the scratch one with the outlet price.

Terrible online order policy! Terrible online order policy! I just went to the Palo Alto, CA retail store to pick up a promo item that was purchased five days ago and was told that online orders are refunded after four days if not picked up. It’s not like there is a SLT store on every corner! Furthermore, when asked if I can just repurchase it since I’m there they would not honor the the price I paid but would happily charge me the full retail. This is the kind of customer service they sends businesses to the grave. Needless to say I’ve unsubscribed and won’t be purchasing anything from SLT again.

Do not order a product from this company! Do NOT order a product from this company. I ordered a Bonavit coffee maker that "went south" three months after purchase. I contacted La Sur and finally got through to rep who was singularly unhelpful. She told me it was not La Sur's problem, brushed me off, gave me the number for Bonavita and that was it. No help whatsoever. I will NEVER order another product through this company.

Great Customer Service Great Customer Service I had forgotten to apply the coupon code to my order. When I realized it I messaged customer service. They said they couldn’t do anything until my order shipped and gave me a number to call. The young man Adrian was extremely helpful, looked up my order and applied the coupon code. He then told me how much of a refund I would be getting back. I really appreciated his time and help in taking care of this.