BEST CUSTOMER SERVICE Received an order from Sur LA Table, and several pieces were broken. I immediately called customer service and everything has been resolved within less than 24 hours. I'm extremely impressed with how it all was handled.

Cast-iron skillet bliss I ordered a cast-iron skillet on Black Friday, and I learned later that the item was discontinued. Sur La Table's Christopher helped me find a comparable product in a different color and honored the holiday sales price. I'm extremely grateful to Christopher and the company for doing so. My wife is sure to enjoy this Christmas gift as she loves cooking with Le Creuset products. Many thanks!

Seattle store Seattle store: Thank you Kendall for greeting us, assisting us with our purchases, and making our time in the store pleasant and memorable. We appreciate you. The personal experience and the quality of the products are the reasons we trade at Sur La Table.

Poor Quality Sur La Table product I received a gift of a Sur La Table brand enameled cast iron cook pot. Within less than one year there were over 7 chips on the bottom and one on the handle. Previously, I had been using a Le Creuset pot for over 40 years with no such damage. Because I wanted a color Le Creuset did not have, I chose the Sur La Table, thinking the quality would be similar. When I wrote and sent photos to SLT, they declined to replace my pot. I will never purchase another pot from them, as the quality is inferior.

Chris from Sur La Table was WONDERFUL… Chris from Sur La Table was WONDERFUL in handling my inquiry regarding "warped" lids on the Staub mini pumpkin cocottes I ordered. He was knowledgeable, quick, polite and left me overwhelmed with gratitude! I believe I have never had such a good experience with Customer Service ever! Sur La Table, Chris deserves a raise and a promotion!! Thank you Chris!