Larry Goldberg
GBGrumpy Nasty management at Boca Raton… For the second time at the Boca Raton store we experienced grumpy and nasty staff. We went in to take our second cooking class. We have enjoyed both of the chefs in these classes. However management at the store leaves a lot to be desired. We have decided we will not return. We had a $10 credit from a class that they canceled a year ago. Our friends called up and got there refund in 3 minutes. It took them 40 minutes to come up with a way to give us our $10. In every way this business is mismanaged.
Shelly
GBAwesome products and customer service! I recently ordered 3 fish spatulas, on the buy 2; get one free deal. Apparently, I did not complete the check-out properly and only two arrived. I contacted Sur La Table and Rafael took care of the problem immediately; no questions asked! I really like Sur La Table, for their quality products and good prices, as well as their customer service! You are dealing with a high-quality company, supported by its conscientious personnel. Great job, Rafael!!
Joel Monroy
GBHad a great experience Had a great experience. Bought a pan for my mother for Christmas and ended up not liking it. return window passed and was unable to return to store. Called customer service and they helped me with the return! THANK YOU
Jenni Roer
GBI purchased a set of 6 wine glasses for my daughter and son-in-law I purchased a set of 6 wine glasses for my daughter and son-in-laws second anniversary. One arrived damaged. I called and Itzel quickly helped me by arranging for a replacement to be sent at no cost - totally hassle free! Itzel was very courteous and professional. Thanks for making my gift right!
Dana Arnim
GBPoor Quality Sur La Table product I received a gift of a Sur La Table brand enameled cast iron cook pot. Within less than one year there were over 7 chips on the bottom and one on the handle. Previously, I had been using a Le Creuset pot for over 40 years with no such damage. Because I wanted a color Le Creuset did not have, I chose the Sur La Table, thinking the quality would be similar. When I wrote and sent photos to SLT, they declined to replace my pot. I will never purchase another pot from them, as the quality is inferior.