Do not order a product from this company! Do NOT order a product from this company. I ordered a Bonavit coffee maker that "went south" three months after purchase. I contacted La Sur and finally got through to rep who was singularly unhelpful. She told me it was not La Sur's problem, brushed me off, gave me the number for Bonavita and that was it. No help whatsoever. I will NEVER order another product through this company.

Terrible online order policy! Terrible online order policy! I just went to the Palo Alto, CA retail store to pick up a promo item that was purchased five days ago and was told that online orders are refunded after four days if not picked up. It’s not like there is a SLT store on every corner! Furthermore, when asked if I can just repurchase it since I’m there they would not honor the the price I paid but would happily charge me the full retail. This is the kind of customer service they sends businesses to the grave. Needless to say I’ve unsubscribed and won’t be purchasing anything from SLT again.

Awesome products and customer service! I recently ordered 3 fish spatulas, on the buy 2; get one free deal. Apparently, I did not complete the check-out properly and only two arrived. I contacted Sur La Table and Rafael took care of the problem immediately; no questions asked! I really like Sur La Table, for their quality products and good prices, as well as their customer service! You are dealing with a high-quality company, supported by its conscientious personnel. Great job, Rafael!!

BEST CUSTOMER SERVICE Received an order from Sur LA Table, and several pieces were broken. I immediately called customer service and everything has been resolved within less than 24 hours. I'm extremely impressed with how it all was handled.

Sur La Table Customer Service Ineffective I’ve tried three times to order a Le Creuset Buffet Casserole and each time it’s been cancelled. Having reached out to their customer service area, I was told the order was cancelled and no other explanation. I could see the orders when they were placed and the order numbers and then shortly thereafter they were cancelled. You would think customer service would be able to tell you why the order was cancelled but it was plainly obvious that they didn’t want to go the extra step to determine why. This item was to be a bridal shower gift for my daughter and now it looks like I’ll have to go elsewhere to make my purchase. Very disappointing!!