Dana Arnim
GBPoor Quality Sur La Table product I received a gift of a Sur La Table brand enameled cast iron cook pot. Within less than one year there were over 7 chips on the bottom and one on the handle. Previously, I had been using a Le Creuset pot for over 40 years with no such damage. Because I wanted a color Le Creuset did not have, I chose the Sur La Table, thinking the quality would be similar. When I wrote and sent photos to SLT, they declined to replace my pot. I will never purchase another pot from them, as the quality is inferior.
Aris Kent
GBSeattle store Seattle store: Thank you Kendall for greeting us, assisting us with our purchases, and making our time in the store pleasant and memorable. We appreciate you. The personal experience and the quality of the products are the reasons we trade at Sur La Table.
Joel Monroy
GBHad a great experience Had a great experience. Bought a pan for my mother for Christmas and ended up not liking it. return window passed and was unable to return to store. Called customer service and they helped me with the return! THANK YOU
Larry Goldberg
GBGrumpy Nasty management at Boca Raton… For the second time at the Boca Raton store we experienced grumpy and nasty staff. We went in to take our second cooking class. We have enjoyed both of the chefs in these classes. However management at the store leaves a lot to be desired. We have decided we will not return. We had a $10 credit from a class that they canceled a year ago. Our friends called up and got there refund in 3 minutes. It took them 40 minutes to come up with a way to give us our $10. In every way this business is mismanaged.
Craig
GBTerrible online order policy! Terrible online order policy! I just went to the Palo Alto, CA retail store to pick up a promo item that was purchased five days ago and was told that online orders are refunded after four days if not picked up. It’s not like there is a SLT store on every corner! Furthermore, when asked if I can just repurchase it since I’m there they would not honor the the price I paid but would happily charge me the full retail. This is the kind of customer service they sends businesses to the grave. Needless to say I’ve unsubscribed and won’t be purchasing anything from SLT again.