Sur La Table

6100 4th Avenue South, 98108, Seattle, United States
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3.60
Based on 20 Reviews

5

60.00%

4

0.00%

3

5.00%

2

10.00%

1

25.00%
About Sur La Table

MAKE GOOD FOOD. INVITE PEOPLE. DO IT DAILY. Making and sharing food sets a place for talking, listening, and being -- together. What comes from the kitchen is a daily act of generosity, and one worth celebrating. OUR PRODUCTS Discover your next cooking inspiration—we carry the best assortment of quality kitchen goods you’ll find anywhere. OUR COOKING CLASSES What started at our Berkeley store in 1996 quickly grew into America’s largest hands-on cooking class program. OUR STORES Stop by our stores to satisfy all of your kitchen and dining needs in one place. No stores nearby? Great news—you're already on the right website! OUR ROOTS From the day that Shirley Collins opened our first store in Pike Place Market in 1972, we’ve been committed to a simple idea: Make good food. Invite people. Do it daily.

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Sarah Doughty
GB

Poor Customer Service Sur La Table My boyfriend and I booked an in-person class around 12pm for that evening at 4pm and when we got there were told there “might not be room for us” because our rsvp “just came in” so I was immediately stressed and nervous that I paid so much for a date night that wasn’t even going to happen. We brought our own wine and were told to go put it back in our car they don’t allow it per (Colorado) state law, so we did, just to see another couple in the class was permitted to drink theirs and was doing so during the class. With all this, we were a little thrown off but eased into the class with a welcoming chef and instructions to start cooking. When we were given our steak cuts (the main dinner portion) we had the two SMALLEST pieces of the whole class and felt jipped especially on top of the other unwelcoming treatment. This class did not meet expectations of a romantic date night, nor felt worth the price.

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Libbey Moore
GB

BEST CUSTOMER SERVICE Received an order from Sur LA Table, and several pieces were broken. I immediately called customer service and everything has been resolved within less than 24 hours. I'm extremely impressed with how it all was handled.

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Teresa Bowerman
GB

Sur La Table Customer Service Ineffective I’ve tried three times to order a Le Creuset Buffet Casserole and each time it’s been cancelled. Having reached out to their customer service area, I was told the order was cancelled and no other explanation. I could see the orders when they were placed and the order numbers and then shortly thereafter they were cancelled. You would think customer service would be able to tell you why the order was cancelled but it was plainly obvious that they didn’t want to go the extra step to determine why. This item was to be a bridal shower gift for my daughter and now it looks like I’ll have to go elsewhere to make my purchase. Very disappointing!!

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Margaret Boyle
GB

Ordered 2 cast iron pans Ordered 2 cast iron pans. Upon arrival I realized I had ordered wrong pans. Called customer service and told them I was sending back products. I was told by 2 DIFFERENT customer service people to use the label on the bottom portion of order information sheet enclosed in box and bring to UPS store. UPS store could not use the labels without charging for the return, 2 boxes totaling $71.70 to return. Placed call to customer service, they said I should have gotten return label with QR code......I WAS NOT GIVEN CORRECT INFO, but too bad for me!! No refund for return shipping. I WILL NEVER ORDER FROM THIS COMPANY AGAIN!!!!

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Brian
GB

Problem resolved We originally had a shipping problem but their customer service resolved th eissue with a refund.

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