Cast-iron skillet bliss I ordered a cast-iron skillet on Black Friday, and I learned later that the item was discontinued. Sur La Table's Christopher helped me find a comparable product in a different color and honored the holiday sales price. I'm extremely grateful to Christopher and the company for doing so. My wife is sure to enjoy this Christmas gift as she loves cooking with Le Creuset products. Many thanks!

My 6 bistro bowls arrived today My 6 bistro bowls arrived today, unfortunately 1 bowl was damaged. I called CS & Itzel took care of the issue smoothly & quickly! I was ready to send pictures I took of damaged bowl, but was told it’s not necessary. Itzel generated a replacement order for the one bowl & I should receive it in the next 5 business days. Then she made sure I received an email detailing our conversation & next steps. Itzel handled all quickly & professionally.

Poor Quality Sur La Table product I received a gift of a Sur La Table brand enameled cast iron cook pot. Within less than one year there were over 7 chips on the bottom and one on the handle. Previously, I had been using a Le Creuset pot for over 40 years with no such damage. Because I wanted a color Le Creuset did not have, I chose the Sur La Table, thinking the quality would be similar. When I wrote and sent photos to SLT, they declined to replace my pot. I will never purchase another pot from them, as the quality is inferior.

Problem resolved We originally had a shipping problem but their customer service resolved th eissue with a refund.

Do not order a product from this company! Do NOT order a product from this company. I ordered a Bonavit coffee maker that "went south" three months after purchase. I contacted La Sur and finally got through to rep who was singularly unhelpful. She told me it was not La Sur's problem, brushed me off, gave me the number for Bonavita and that was it. No help whatsoever. I will NEVER order another product through this company.