Cast-iron skillet bliss I ordered a cast-iron skillet on Black Friday, and I learned later that the item was discontinued. Sur La Table's Christopher helped me find a comparable product in a different color and honored the holiday sales price. I'm extremely grateful to Christopher and the company for doing so. My wife is sure to enjoy this Christmas gift as she loves cooking with Le Creuset products. Many thanks!

Problem resolved We originally had a shipping problem but their customer service resolved th eissue with a refund.

Sur La Table Customer Service Ineffective I’ve tried three times to order a Le Creuset Buffet Casserole and each time it’s been cancelled. Having reached out to their customer service area, I was told the order was cancelled and no other explanation. I could see the orders when they were placed and the order numbers and then shortly thereafter they were cancelled. You would think customer service would be able to tell you why the order was cancelled but it was plainly obvious that they didn’t want to go the extra step to determine why. This item was to be a bridal shower gift for my daughter and now it looks like I’ll have to go elsewhere to make my purchase. Very disappointing!!

Poor Customer Service Sur La Table My boyfriend and I booked an in-person class around 12pm for that evening at 4pm and when we got there were told there “might not be room for us” because our rsvp “just came in” so I was immediately stressed and nervous that I paid so much for a date night that wasn’t even going to happen. We brought our own wine and were told to go put it back in our car they don’t allow it per (Colorado) state law, so we did, just to see another couple in the class was permitted to drink theirs and was doing so during the class. With all this, we were a little thrown off but eased into the class with a welcoming chef and instructions to start cooking. When we were given our steak cuts (the main dinner portion) we had the two SMALLEST pieces of the whole class and felt jipped especially on top of the other unwelcoming treatment. This class did not meet expectations of a romantic date night, nor felt worth the price.

I called Sur La table this morning to… I called Sur La table this morning to confirm an order placed last evening, in which I never received an order confirmation. Daemon was extremely pleasant in reassuring me that the order was placed and was successful. Not only was he extremely helpful, but answered my call in a very cheerful voice. Which early in the morning surprised me, and I even commented this to him. More people in CS should be as professional as Deamon and eager to help as he was. I’m very great full. Janet Lourian