Vinotemp Excellent Customer Service. I had a high temp alarm with our VinoTemp wine cooler we bought from Costco about 6 years ago. I contacted them via their online chat tool and the technician (Richard) helped narrow my search, provided some repair sources and sent me the service manual. I was able to locate the bad component and called him back to help verify and order a replacement part. He gave me some tips on disassembly/reassembly and the part arrived within 4 days of placing the order (even with a pandemic going on). I can't say enough good things about their service and support. Customer for life!!

Vinotemp is a terrible company! Vinotemp is a terrible company!! Don't buy their products. I have had three wine cabinets, 2 designer series built in wine coolers, and two beverage coolers. All have failed just outside of the warranty period which is a short 1-year. Additionally, customer service is deplorable - forget trying to get your phone call returned. With each issue I had with products, I had to call close to 10-15 times to get resolution. No one answers or returned calls! DON'T BUY A VINOTEMP!

This product would get 5 stars from me This product would get 5 stars from me, if it wasn't for the insanely loud fan, coming on every 15 minutes or so. The good news is that the wine cooler as a whole is very well built, solid shelves, good seal, dual temp controls keep it within 1 degree of set temp, it looks good, it cools perfectly, it even fits in excess of the 46 bottles advertised, if you have some skinny ice wine bottles included, it's just a great product and even the compressor itself is super quiet. All that for less than a grand, amazing.. Now about that fan, we replaced it with a high end ultra quiet DC fan of same capacity and the unit is perfect now. Only wish it came like that from the factory.

Customer service sucked Customer service sucked took forever to reply to me. Then they pretty much told me too bad we dont make that door anymore deal with it it was horrible for an item that costs 4000 dollars thats useless to me now because they dont have the part in their inventory

Never respond to the phone calls or emails Never respond to the phone calls, do not respond for the emails. I am still waiting for response for the parts ordered that I need to return because the technician that the Vinotemp appliance is beyond repair so I would to get my money back for a part that i can not use. So I would like instructions on how to do that. Waiting for response. I would appreciate a response ASAP.