READ REVIEW BEFORE YOU BUY READ REVIEW BEFORE YOU BUY. In the process of dispute. Quality of the Vinotemp freezer - the workmanship is bad!! The black metal case of the freezer is not smooth, not straight and bumpy. Company tried to blame transportation company for the damages but frankly, transport cannot cause all these damages. It is poor quality and bad QC in the manufacturing process of the unit. Bought this unit on March 24, 2020. Ask for white glove delivery and finally received it on April 21, 2020. So disappointed at this company. Minus 5 star.

Discontinuing replacement parts Bought a 155-bottle Vinotemp from Costco in 2017 and the appliance tech today advised me I needed to order a new control panel since the temperature settings won't stay steady. Vinotech support advised me the cost would be $129; but, unfortunately, that part is now discontinued! Who discontinues replacement parts on products less than 10 years old? A new 155-bottle unit now costs $2,800. Guess they think they can boost sales by not supporting previous customers. Not a good way to do business!

Good for average consumer. Nice unit, but 300 bottles is a stretch - filling to 300 capacity will requiring stacking bottles 4-5 bottles high, two stacks deep (front to back). To retrieve a bottle in the middle of the front stack will require removing bottles on top of one another. If bottle is in the back stack, more bottles to remove and not break! ~230-240 Bordeaux bottles is more accurate (2-high, 2-deep = 30 per shelf)... but this will also require removing bottles to retrieve as the shelves cannot be pulled out due to the weight of 30 bottles and likely slippage of bottles stacked on one another. Temp gauge not accurate. Had to increase/decrease temp settings to get the refrigerator to the appropriate temp using an external temp guage.

This company is the absolute worst This company is the absolute worst. I have been in contact with them since the minute we plugged in our dispenser unit. It had problems immediately and the customer service was absolutely horrible to try to get the machine fixed and I am still waiting for the refund that they claim the initiated OVER a month ago. This has been an 8 month ordeal that is still not rectified!

Customer service sucked Customer service sucked took forever to reply to me. Then they pretty much told me too bad we dont make that door anymore deal with it it was horrible for an item that costs 4000 dollars thats useless to me now because they dont have the part in their inventory