Quality products with excellent customer service saves the day WE recently purchased directly from Seido Knives two very nice knives on sale. One of them, Kiritsuke Damascus Chef Knife, arrived in perfect condition, very beautiful. WE used our chef knife in preparation for Christmas dinner and it sliced through sweet potatoes with incredible ease-like butter. We received a lot of comments on its beauty as well . The second knife, Nikuya Butcher Knife, arrived with several imperfections in the handle. Their customer service to rectify the matter was beyond exceptional. They shipped a new knife out to us promptly. It was in perfect condition and cuts razor sharp. In an effort at standing by their products and insuring customer satisfaction, they invited us to keep the first product. We are very pleased with the outcome and recommend them to you.

The quality of the knives I purchased… The quality of the knives I purchased is absolutely incredible. The handles are designed extremely well and fit the hand very comfortably. The blades are durable and very sharp. Customer service is also very good. They are very expensive, but the quality is such they should last forever.

Bought a shears which said Japanese… Bought a shears which said Japanese steel but the box says made in China be very careful ordering from them. There's a 20% restocking fee plus you have to pay for shipping. They're a scam. You can't write reviews on their website

I receive the Hakai Chef Cleaver Knife… I receive the Hakai Chef Cleaver Knife on Friday 4/20/2024. Trying to use the knife for simply cutting peppers, onions, carrots, etc. I found this knife to be very heavy and awkward to use for simple slicing and dicing. Due to its weight, it felt very dangerous while performing simple food prep procedures. I am going to return this product for a full refund.

The set of knives I have received are… The set of knives I have received are fantastic and the support team was understanding and prompt with my situation. I will recommend this company to my family and friends. These knives are truly the best that I have used. Thank you!!