Quality products with excellent customer service saves the day WE recently purchased directly from Seido Knives two very nice knives on sale. One of them, Kiritsuke Damascus Chef Knife, arrived in perfect condition, very beautiful. WE used our chef knife in preparation for Christmas dinner and it sliced through sweet potatoes with incredible ease-like butter. We received a lot of comments on its beauty as well . The second knife, Nikuya Butcher Knife, arrived with several imperfections in the handle. Their customer service to rectify the matter was beyond exceptional. They shipped a new knife out to us promptly. It was in perfect condition and cuts razor sharp. In an effort at standing by their products and insuring customer satisfaction, they invited us to keep the first product. We are very pleased with the outcome and recommend them to you.

Horrible customer service Horrible customer service. Received delivery confirmation and within 4 hours I reported knife not recd. Was told to give it a few more hours. After sending another email to Seido was told to take it up with USPS. I did purchase delivery insurance although this doesn’t seem to matter. Would not recommend ordering online

These knives arrived in great packaging… These knives arrived in great packaging and with obvious care. So I am not sure what some of the reviewers are referring to when they comment on the receipt of their package. As for the knives themselves, I have absolutely no complaints. I love them!

These knives are nothing like what they… These knives are nothing like what they look like on the website. Cheap materials and construction immediately made me want a refund. What you don’t realize is that force you to pay shipping to Canada to return them which runs about 80$ and they only offered a fractional refund on top of that. Junk and poor customer service…. I’m amazed they are still scamming people into buying them.

I highly recommend Seido knives! I'm so glad I discovered this brand. Their knives are amazing! Razor sharp, aesthetically beautiful and fun to use too. Whenever people come over, they always call ask me where I got my knives! Delivery was fast and customer service was friendly when asking product questions. A wonderful experience throughout - I highly recommend them!