Jim
GBMTD does not stand behind its warranty MTD does not stand behind its warranty. Immediately upon installation of a floating vanity I purchased online [Sunset 24" LED Illuminated Single Sink], it was evident one of the spring mechanisms responsible for the soft closure of the door is faulty. It takes an excessive amount of force to open the drawer, but once it is open, the left assembly 'slingshots' the drawer forward. Upon closure, the left spring makes a noticeable ticking noise (the right one makes no such noise). I sent customer service a warranty request outlining the issue. Three days later, a rep. asked me to send a video. I did. A few days later, I got the following response: "From the videos, we did not see any irregularities in the function of the drawer. The tension you experience is normal for soft-closing drawer mechanisms." I responded asking for what tolerances were considered normal and within specification, and how the company came to determine mine was within that range. After all, why would the right mechanism perform so differently if the left one is within specifications? It's been three more days and no response. I should note that the vanity I replaced also came from this manufacturer, MTD, and also featured a soft-close mechanism. I'm familiar not only with how the drawer closure works, but also with the company's products. I understand things can go wrong somewhere in the manufacturing process. It happens. That's why companies offer a warranty. But when a manufacturer fails to stand behind its product--especially something as small and relatively inexpensive as replacing a soft close drawer mechanism--I can only suggest potential customers stay away from MTD.
Anne M
GBThe vanity is beautiful The vanity is beautiful, though I am having problems with plumbers installing without leaks - not the fault of the vanity. I am still dealing with a leak problem from the sink stopper - though the plumber tells me the parts supplied are of excellent quality. If I ever buy another, I will not buy a glass top - seems plumbers are afraid to tighten enough to stop leaks in case glass cracks.
Justin Hendrikx
CAI tried to ship a vanity to a mailbox I tried to ship a vanity to a mailbox, and the company was not even willing to try. They didn't seem to even want my business.
Tim Gustaffenson
GBCompetitive prices, good customer service They're prices are pretty competitive... I've used them for several projects and they're always helpful and willing to work with me..
Chad Miller
GBFaucet Review Good customer service and product other than the fact that I paid for 2nd day air shipment but the product didn't arrive until 7 days later.