MTD does not stand behind its warranty MTD does not stand behind its warranty. Immediately upon installation of a floating vanity I purchased online [Sunset 24" LED Illuminated Single Sink], it was evident one of the spring mechanisms responsible for the soft closure of the door is faulty. It takes an excessive amount of force to open the drawer, but once it is open, the left assembly 'slingshots' the drawer forward. Upon closure, the left spring makes a noticeable ticking noise (the right one makes no such noise). I sent customer service a warranty request outlining the issue. Three days later, a rep. asked me to send a video. I did. A few days later, I got the following response: "From the videos, we did not see any irregularities in the function of the drawer. The tension you experience is normal for soft-closing drawer mechanisms." I responded asking for what tolerances were considered normal and within specification, and how the company came to determine mine was within that range. After all, why would the right mechanism perform so differently if the left one is within specifications? It's been three more days and no response. I should note that the vanity I replaced also came from this manufacturer, MTD, and also featured a soft-close mechanism. I'm familiar not only with how the drawer closure works, but also with the company's products. I understand things can go wrong somewhere in the manufacturing process. It happens. That's why companies offer a warranty. But when a manufacturer fails to stand behind its product--especially something as small and relatively inexpensive as replacing a soft close drawer mechanism--I can only suggest potential customers stay away from MTD.

Not Impressed I never got a confirmation about the estimated delivery date and couldn't coordinate with the client. When I called over a week later the woman told me that the "warehouse was backed up and it wasn't ready for shipment yet" Also, one of the two medicine cabinets came broken and the client had to drive to the store to return it.

Good Quality and Customer support Had some trouble with the local shippers but Alyssa and the crew at MTD worked it out and got us the vanities we ordered. Fine quality and reasonable prices, would buy again from MTD.

Wish there was an option for faucet finish when we ordered When we first wanted to order the vanity, they were out of stock so I kept checking back. When I was able to order there weren't any options for the brushed nickel faucet, which we wanted. We ordered what we could and it delivered quickly. It was well packaged and appears to be very sturdy, although we aren't able to install it just yet, I think it will be perfect in the bathroom. Still willing to pay extra (+s/h) if I could return the chrome faucet for a brushed nickel one...otherwise we will probably have to go out and buy a different faucet to match the rest of the finishes.

Nice vanity. Great customer service. Other than a defective sink, the quality of the vanity is very good. Customer service at MTD is exceptional. They are replacing our sink and shipping it so that it arrives when it is convenient for us.