Love the quality of the sheets and comforters. Love the quality of the sheets. The only place I could find the color I love, blush, for many years, although no longer available which makes me very sad. The comforter and pillow quality is the best quality I have found ever. And I love the candles that Between the Sheets has custom made--my favorite being the Stella candle. Their customer service is always excellent and the merchandising of products is beautiful.

Disappointing experience BTS did a great job of making the sell, but the customer ended there. We had questions relative to a large promotional sale that began just days after our purchase (and we asked our salesperson if there were any upcoming sales and she assured us there were none) and every level of management that we attempted to speak to was evasive, none responsive and rude! It was clear that the company motto was sealing the deal of the sale. It was a very disappointing experience! I have additional bedding that I'd still like to obtain, but find it extremely difficult to return. Hoping that my experience was an isolated one.

Quality Products but Poor Experiences For the most part the staff in the stores are not very nice to work with. There are a few good ones (mostly men), but overall the staff and managers are persnickety and think they are better than you. You are not treated well. Just not usually a fun experience. Return policy is beyond ridiculous. If you can't bring something home to try at high end prices, then it generally isn't worth trying it. I have 3 or 4 items that are brand new I would have loved to returned a year ago. They are in the closet and cost well over $500. Products are the best, most excellent quality, but shopping experience is far from excellent.

Merchandise is always impeccable Merchandise is always impeccable. Service could be better. Shopping at either the Crystal Court, South Coast Plaza Store, or Newport, sales associates are not always the friendliest. They at times have an arrogant air about them. It doesn't make me want to shop there.

This store is amazing This store is amazing. It has beautiful items that you cannot find anywhere else. I live in Cleveland and visit Palm Springs for the Indian Wells tennis tournament and always make it a point to pop in. I recently ordered some items online and they came quickly and were well packed. I absolutely love this place.