Misleading I'm a big fan of the merchandise and spend thousands of dollars at Between the Sheets but very rarely do I get to take advantage of their sales. Seems as though the brands I prefer and purchase are never on sale even when there is a store wide sale. There advertising is very misleading.

Each encounter has been fruitful Each encounter has been fruitful, informative and enriching. My purchase has always exceeded the cost with greater value. I love the store in Del Mar, the best. The ladies there are passionate ! And, have insightfully informed my decisions of items purchased, from their experience and use of the products with unambiguous detail.Respectfully, Randall

Excellent customer service Excellent customer service, friendly staff who are interested in what your needs are for the immediate situation and what future needs you might have. The store is well stocked, immaculate and has great variety of merchandise. You are guaranteed to find something you need or want. I love this store, although prices are higher than others, they always have periodic sales if you have the opportunity to wait.

I love the merchandise and amazingly … I love the merchandise and amazingly friendly and helpful sales assistants. They are awesome!!! I don't understand and dislike the "SALE" policies - they look counterproductive to me. For example, you get a" great sale" coupon and then you realize that you can only buy pillow cases or sheets on sale but not shams or covers. I can't seems to get a whole set if I want to buy everything at once on sale. Or they would have 30% discount on a pillow case set but only 10-20% discount or no discount on a matching duvet. I hate to piecemeal my purchases- to buy one item on sale today and a matching item two months later.

Disappointing experience BTS did a great job of making the sell, but the customer ended there. We had questions relative to a large promotional sale that began just days after our purchase (and we asked our salesperson if there were any upcoming sales and she assured us there were none) and every level of management that we attempted to speak to was evasive, none responsive and rude! It was clear that the company motto was sealing the deal of the sale. It was a very disappointing experience! I have additional bedding that I'd still like to obtain, but find it extremely difficult to return. Hoping that my experience was an isolated one.