I love this shop I love this shop! Linens, décor, gifts. I had to special order a dust ruffle for an adjustable bed. It was a strange request at the time because these beds were just becoming popular. The team helped me brainstorm and the dust ruffle turned out perfect! Always fun wandering through the aisles and finding a treasure.

I love the merchandise and amazingly … I love the merchandise and amazingly friendly and helpful sales assistants. They are awesome!!! I don't understand and dislike the "SALE" policies - they look counterproductive to me. For example, you get a" great sale" coupon and then you realize that you can only buy pillow cases or sheets on sale but not shams or covers. I can't seems to get a whole set if I want to buy everything at once on sale. Or they would have 30% discount on a pillow case set but only 10-20% discount or no discount on a matching duvet. I hate to piecemeal my purchases- to buy one item on sale today and a matching item two months later.

Disappointing experience BTS did a great job of making the sell, but the customer ended there. We had questions relative to a large promotional sale that began just days after our purchase (and we asked our salesperson if there were any upcoming sales and she assured us there were none) and every level of management that we attempted to speak to was evasive, none responsive and rude! It was clear that the company motto was sealing the deal of the sale. It was a very disappointing experience! I have additional bedding that I'd still like to obtain, but find it extremely difficult to return. Hoping that my experience was an isolated one.

ABSOLUTELY LOVE the store ABSOLUTELY LOVE the store, but the Italian sheets I purchased are very much a disappointment. I was advised to use their laundry soap, and I used a special linen soap that I already had...which could be part of the problem, but the sheets tend to be scratchy after the first wash. I researched and found that if I use diluted hair conditioner in the rinse cycle, it helps the fibers to lay flat and smooth, thus not scratchy. This helps. The fitted sheet is extremely deep and doesn't work well on my platform bed.

These $2,000 sheets are not worth the … These $2,000 sheets are not worth the hype and they cost a fortune. Sales girl told us to take them home, wash them in cold, sleep on them for a couple nights and if they were too stiff to wash them again. We ended up washing them a dozen times trying to break them in and they were just awful. Surely enough when I called to complain and request a return, we were denied because we already washed them (seriously???). Worst purchase I've ever made, feel like the biggest sucker ever!