VERY disappointed...ordered a new… VERY disappointed...ordered a new refrigerator early Nov; Malvern Mgr assured us of delivery on 11-18; wife then purchased a new washing machine; same sales rep, Bill Slade/Mgr? assured BOTH would be delivered on 11-24. Washing machine arrived; not refrig, and NO EXPLANATION? Have now left FOUR (4) messages for Bill Slade, with NO RESPONSE????

Excellent service from order to pickup Excellent service from order to pickup! Purchased over range microwave, after reviewing available models I called to place my order, sales rep (Ian) handled everything in a few short minutes, pickup at store a breeze. Installed item myself yesterday, looks nice, hoping for many trouble free years of service!

I agree that 1 star maybe generous at… I agree that 1 star maybe generous at least at this moment in my situation with this company. If they end up making good on the fiasco they created with my delivery it’s possible thier rating goes up. I’ve used them successfully in the past but just because someone is having a bad day does not excuse the poor nonexistent customer service I got. The ball is in thier court.

Shop Local Purchased an entire kitchen from Gerhards, went in with photos and measurements but no idea what I would actually purchase. My sales rep Allie listend to my ideas and showed me the GE Cafe series in matte white and copper finishes (I didn’t want SS) It was perfect! Delivery and installation happened seamlessly. No one ever likes having time windows and taking a day off of work but it was so worth it once I had my appliances ready to go. I would highly recommend Gerhard’s over any big box store.

Totally disconnected and disjointed experience Totally disconnected and disjointed in their internal operations. Store team confirms product is available, can be picked up from the warehouse. Warehouse doesn’t have the product and says it’s still in transit. Then wait for hours/days for them get a clarity of it reached the warehouse or not. Wish Trustpilot allowed me to give ‘ZERO’ star.