Ian C. a gem Ian C. is a gem. Lowes had canceled our refrigerator order without notifying us. He understood from the start that I might cancel the order if Best Buy came through on their earlier delivery date, but checked the warehouse and tagged the available unit for me and he courteously canceled the order at Gerhard's when I told him Best Buy delivered. Great customer service! The next time we need an appliance, I'll check out Gerhard's first.

Did not receive my complete order Did not receive my complete order. Was promised the missing item that same afternoon since on site tradesman needed the missing part to complete his work, two days later still waiting. Terrible staff, made no attempt to correct their error, and will not make a special trip to correct same must wait until they are good and ready.

During this quarantine period we have found Gerhards has great prices and choices! During this quarantine period we had a dryer die and a freezer breathing its last breaths. We called after choosing products online..two different weeks and sales reps but both times, excellent prices and fantastic customer service!! We have now, to date, bought 5 appliances from them and will continue to do so! Even our daughter's family is now a customer and got 2 new items during the shutdown with ease. Forget big box stores.

Excellent service from order to pickup Excellent service from order to pickup! Purchased over range microwave, after reviewing available models I called to place my order, sales rep (Ian) handled everything in a few short minutes, pickup at store a breeze. Installed item myself yesterday, looks nice, hoping for many trouble free years of service!

DO NOT DO BUSINESS WITH THIS COMPANY I purchased $7000 in appliances. Within 8 months of installation, the $400 microwave oven imploded (glass everywhere). Customer service was extremely rude, accused me of overcooking food (no food residue inside or on glass shards) or operating empty (can't be done), refused to make good. I had to go to GE to get a rebate. Then I heard from many others of similar experiences