Ordered refridge Ordered refridge, 2 weeks later, never came. Tried to del sub model that was $700 cheaper. No credit for order. Funny, called another appliance dealer and had model I wanted installed next day. Thieves!! Don't trust them

Excellent service from order to pickup Excellent service from order to pickup! Purchased over range microwave, after reviewing available models I called to place my order, sales rep (Ian) handled everything in a few short minutes, pickup at store a breeze. Installed item myself yesterday, looks nice, hoping for many trouble free years of service!

Avoid them at all cost-TERRIBLE If I could give zero stars that is what I would rate Gerhard’s. They recently sold us a Miele dishwasher. We waited awhile for it to come. It wasn’t installed correctly and stopped draining after three weeks after arrival. Gerhard’s response: your problem. Do not believe the fake positive reviews on their website. Their customer service is the worst I’ve experienced. Avoid like the plague.

Service Department is horrible Service Department is horrible. On hold for over 30 minutes, disconnected multiple times. And they won't provide your appt window time until 12 hours before the appt. Completely unacceptable customer service. This is the first time we've made a purchase from them and certainly the last.

My experience with Nicole Powell over… My experience with Nicole Powell over the phone was exceptional. Needed a side by side refrigerator to replace one that went kaput. She provided and showed what options were available to get a replacement ASAP. Everything went as smooth as possible. Also kudos to the delivery/installation team of Steven and Raiko. Their efficient service was first class. This was my first dealing with Gerhard, and will definitely keep them in mind if a new appliance is needed in the future.