You have been warned! Bought washer there with extended service contract. The company Gerhards uses for these contracts decided not to back up a rebate claim. Gehards backed the company instead of their NOW FORMER customer. Diane from Gerhards followed up with Nasty email. You have been warned!

Ordered refridge Ordered refridge, 2 weeks later, never came. Tried to del sub model that was $700 cheaper. No credit for order. Funny, called another appliance dealer and had model I wanted installed next day. Thieves!! Don't trust them

During this quarantine period we have found Gerhards has great prices and choices! During this quarantine period we had a dryer die and a freezer breathing its last breaths. We called after choosing products online..two different weeks and sales reps but both times, excellent prices and fantastic customer service!! We have now, to date, bought 5 appliances from them and will continue to do so! Even our daughter's family is now a customer and got 2 new items during the shutdown with ease. Forget big box stores.

I agree that 1 star maybe generous at… I agree that 1 star maybe generous at least at this moment in my situation with this company. If they end up making good on the fiasco they created with my delivery it’s possible thier rating goes up. I’ve used them successfully in the past but just because someone is having a bad day does not excuse the poor nonexistent customer service I got. The ball is in thier court.

Service Department is horrible Service Department is horrible. On hold for over 30 minutes, disconnected multiple times. And they won't provide your appt window time until 12 hours before the appt. Completely unacceptable customer service. This is the first time we've made a purchase from them and certainly the last.